The Patient Success Platform™

Luma's AI-powered Patient Success Platform™ delivers better outcomes for your
organization and your patients.

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INDUSTRY-LEADING INTEGRATION

Integrated with your EHR & systems of record

 

Luma integrates with Epic, Oracle Health, MEDITECH, eClinicalWorks, athenahealth, and other leading EHRs. It’s
also integrated with systems of record including your CRM, RCM, payment system, population health
management system, and (almost) everything in between.

 

Luma respects your existing workflows and patient details, with actions customized to each patient,
appointment type, and more.

 

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Luma’s AI capabilities transform frustrations and inefficient manual tasks into better experiences. Spark is designed to create delightful experiences for both staff and patients.

How Spark works
Safety and Security
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Goodbye, point solutions.

The entire Luma platform was built in-house. As new needs come up, address them without stacking on
additional point solutions or needing to do the hard work of integration. Luma is your single vendor
partner, addressing your needs with less maintenance, fewer fees, and better outcomes.

“
Prior to this, we had three different vendors. If I had a need [or] an issue, I'd have to go research all three. With Luma, all that’s in one place.”
Adele Campos Patient Access Manager
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ATTRACT AND RETAIN PATIENTS
Access & Retention

Referrals

Automated referral outreach, scheduling, fax processing, and more.

Scheduling

Rules-based, EHR-integrated scheduling from Google, web, AI concierge, or SMS.

Waitlist

Automated waitlist offers that match the appointment type each patient is looking for.

Feedback & Reputation Management

Prompts for patients to leave feedback and post positive reviews online.

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SAVE TIME AND COLLECT REVENUE
Registration & Appointment Prep

Prep Checklists

Pre-built, staff-facing checklists for each appointment type, customized to each patient.

Payments

Automated reminders to pay due balances, integrated with your EHR and payments system.

Eligibility & Verification

Easy eligibility checks and insurance card upload/verification.

Intake & Patient Forms

Mobile-first forms with bi-directional EHR integration, for less scanning and double-documentation.

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REACH PATIENTS WITHOUT CALLS
Patient Communication

Reminders & Recalls

Automated outreach customized to each patient, in 30+ languages.

Broadcast Messaging

One-to-many outreach for provider outages, weather closures, care gap campaigns, and more.

Navigator

AI-enabled omnichannel concierge to intelligently help patients and reduce call volume.

LumaBot

Actionable web chatbot to enable scheduling, Rx refills, directions, and more.

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REDUCE MANUAL WORK
Staff Efficiency

Analytics

Insights Center with simple-to-use, richly detailed reporting to slice and dice your data and see outcomes.

Collaboration Hub

Single-pane, actionable view of chats, appointments, waitlists, and more, with AI-powered translation support.

Fax Transform

AI-powered fax processing to reduce 80% of manual staff work and drive more revenue.

Novel Workflows

Uniquely flexible workflows to address your organization’s needs – including innovative ideas proven at peer organizations.

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WHO WE SERVE

Helping healthcare organizations help patients

 

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Enterprise Health Systems >
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Speciality Groups >
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Regional & Rural Care >
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Primary Care >

Informed by data science

Luma Bedrock™ refines 700M+ data points from 650+ leading healthcare organizations into actionable best practices.

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Built for safety, security, and scalability

Luma is committed to the gold standard in information security and technical support, so you can
serve your patients with confidence in your technology.

TECHNICAL SUPPORT
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Dedicated installation and customer support

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Single sign-on ready

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Monitored 24/7/365

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API documentation

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99.9% patient communication SLA

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Multi-region backup and disaster recovery

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INFORMATION SECURITY
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HIPAA-compliant

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SOC 2 Type II-attested

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HITRUST CSF r2 Certified

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ISO 27001:2022 Certified 

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TX-RAMP Level 2 Certified 

Learn more about safety and security >

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