COLLABORATION HUB

Connect with patients, connect them to care

Call center staff are the front line for patient access. Collaboration Hub helps them quickly serve patients with a single-pane, actionable view
of chats, appointments, and more.
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MORE THAN JUST TALK

A single pane. All the power of Luma's platform.

When staff chat with patients, they need context and actions easily at hand. During a
conversation, staff can update patient information, book appointments, enroll them in the
waitlist, and more. It’s all in a single pane, bi-directionally integrated with your EHR.

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Communicating using Luma has cut down on process time. We can send documents, reminders—everything we need—through Luma.”
Yamilet Avila Clinic Supervisor

Spark better conversations with AI

Spark, Luma’s AI, adds even more context to patient conversations.
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Translation support

Enabled with Spark, Collaboration Hub offers on-demand translation of patients’ messages. Staff can also translate their responses back to the patient’s language before sending.

Learn more about Spark
A complete view of patient conversations with Navigator

Staff have full visibility into patients’ self-service conversations with Navigator, Luma’s AI-enabled concierge – including switches between communication modes or languages.

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Learn more about Navigator

FEATURES

Quickly connect with patients and get them to next steps

Staff have the tools they need to chat with patients and help them with a variety of needs, from
one convenient workspace.

Chat ➝ SMS conversations

Quickly type chats to patients, which are delivered in convenient SMS. Staff can include links to next steps, including rescheduling an appointment, completing a form, or paying a balance.

Conversation history

See the automated messages and staff chats a patient has received, as well as actions they've taken from messages (such as submitting a form. )

Advanced messaging support

Tag a colleague, send a templated message or piece of information (forms, personalized links, the patient's name, etc.), include attachments, and more.

Actionable sidebar

See details about a patient's demographics, scheduled appointments, and appointments for waitlists they've joined. Make changes right from the sidebar that write back to your EHR.

Appointment checklist

Drill down into details for a specific appointment, such as the status of required forms, copays, and insurance verification.

AI-enabled translation support

With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.

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Chat ➝ SMS conversations

Quickly type chats to patients, which are delivered in convenient SMS. Staff can include links to next steps, including rescheduling an appointment, completing a form, or paying a balance.

Conversation history

See the automated messages and staff chats a patient has received, as well as actions they've taken from messages (such as submitting a form. )

Advanced messaging support

Tag a colleague, send a templated message or piece of information (forms, personalized links, the patient's name, etc.), include attachments, and more.

Actionable sidebar

See details about a patient's demographics, scheduled appointments, and appointments for waitlists they've joined. Make changes right from the sidebar that write back to your EHR.

Appointment checklist

Drill down into details for a specific appointment, such as the status of required forms, copays, and insurance verification.

AI-enabled translation support

With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.

Keep information secure

Luma messaging is HIPAA-compliant, with a secure messaging option
for sensitive information that asks patients to verify their identity
before viewing.

 

Learn more about how we keep healthcare information safe >

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POWERED BY THE PLATFORM

Orchestrate the full patient journey

Give staff the context and actions to help patients get to care and follow up afterward.

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Who we serve Build your demo

Frequently asked questions

How will Luma’s Collaboration Hub improve my workflow?

Luma’s Collaboration Hub is a single, unified platform that allows healthcare staff to manage all patient communications, appointments, and actions in one place. Your team won't need to switch between multiple systems to handle different tasks. You can chat with patients, schedule appointments, review their history, and more (all in one window). This helps cut down on repetitive tasks and lets staff focus on other priorities.

Is it easy for my team to use?

It’s very easy to use and you won’t need hours of training to get started. It’s intuitive, with a clean interface that allows your team to quickly jump between conversations and patient data without any confusion.

Can I use this with my current EHR system?

Luma’s Collaboration Hub is built to integrate seamlessly with leading EHR systems like Epic, MEDITECH, and more. Any updates made within the Hub will automatically sync with your EHR.

What kinds of tasks can I manage through the Hub?

You can handle a range of tasks within the Collaboration Hub: send messages to patients via SMS, manage their appointments, check their communication history, translate messages, and even take actions like assigning forms or updating their waitlist status.

How does the AI-powered translation feature work?

Luma’s AI, Spark, powers real-time language translation within the Hub. When a patient sends a message in another language, the system can automatically translate it to English (or another language your staff uses). You can also translate your responses before sending them back.

Can I see patient interactions across different communication channels?

Yes. One of the key benefits of the Collaboration Hub is that it gives you full visibility into all patient communications. You can see what messages have been sent and what actions patients have taken. Plus, you can easily switch between chat, SMS, and other communication modes.

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