ACTIONABLE REMINDERS

Go beyond simple reminders

Reminder solutions aren’t all created equal. Some require staff intervention to help patients. Others leave patients to call for responses beyond a “yes” or “no.”

Go beyond reminder systems that create more dead ends with powerful, actionable two-way outreach deeply connected to your EHR.

Reminders
“
We’re able to be really creative with how we reach our patients. And with our outreach for preventive care, the results have been nothing short of stunning.”
Dr. Tarun Kapoor, MD, MBA Chief Digital Transformation Officer
logo-virtua-testimonial

3,578

Cologuard® tests completed
within five months
with automated preventive care outreach, catching 267 positive results sooner.

Watch the video >

GO BEYOND BASIC REMINDERS

The way reminders should work

BEFORE
Reminders that create more work for staff

Reminders that create more work for staff

AFTER
Two-way actionable outreach

Two-way actionable outreach

BASIC REMINDERS ARE SO LAST DECADE

Modern patient outreach for better outcomes

Modern patient outreach with unlimited messages
Don’t limit your organization by paying per message. Unlimited messaging creates ROI with fewer no-shows, higher program enrollment, better pre-appointment prep, and more.
  • Unlimited messages
  • EHR integration
  • Self-service
  • Multi-language
  • Customization
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  • Unlimited messages
    Modern patient outreach with unlimited messages
    Don’t limit your organization by paying per message. Unlimited messaging creates ROI with fewer no-shows, higher program enrollment, better pre-appointment prep, and more.
    Image 1
  • EHR integration
    Modern patient outreach with deep EHR integration 
    Reduce outbound phone calls with automated outreach before and after appointments scheduled in your EHR. 
    Image 2
  • Self-service
    Modern patient outreach that empowers patients to self-serve
    Patients can cancel, reschedule, join a waitlist, fill out forms, pay balances, leave feedback, and more.
    Image 3
  • Multi-language
    Modern patient outreach for everyone
    Messaging is available in 30+ languages and powered by natural language processing, so patients can respond as they naturally would to a text message (even with emojis). 
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  • Customization
    Modern patient outreach for any use case
    Set it and forget it. Customizable messaging, EHR-integrated triggers, cadences, modalities, and more give you nearly unlimited options to reach your patients (care gap campaigns, recalls, procedure prep instructions, provider outages, and more.)
    Image 5
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No charging per message. No selling patient data – ever.

Reaching your patients is the starting point for the rest of your mission. That’s why we never:

Circle slash-1 Sell patient data
Circle slash-1 Charge per message
Circle slash-1 Rely on short code

What Others Are Saying

80 hours
saved every month
in outbound calls

“As an independent organization, we make ourselves stand out by making things easy for patients. Luma helps us engage our patients and drive them back to our brand.”

Vern Lougheed

Director of IT

image 30 Read the case study >
3,578
Cologuard® tests completed
in five months

“We’re able to be really creative with how we reach our patients. And with our outreach for preventive care, the results have been nothing short of stunning.”

Tarun Kapoor, MD, MBA

Chief Digital Transformation Officer

image (3) Watch the video >
300%
more patients enrolled
in diabetes management program

“It’s important that we let our community know that we’re here to provide the healthcare that they deserve. Luma is a way to be available for our patients all the time.”

Imani Lewis

Chief Strategy Officer

image 33 Read the case study >
80 hours
saved every month
in outbound calls

“As an independent organization, we make ourselves stand out by making things easy for patients. Luma helps us engage our patients and drive them back to our brand.”

Vern Lougheed

Director of IT

image 30 Read the Case Study >
3,578
Cologuard® tests completed
in five months

“We’re able to be really creative with how we reach our patients. And with our outreach for preventive care, the results have been nothing short of stunning.”

Tarun Kapoor, MD, MBA

Chief Digital Transformation Officer

image (3) Watch the webinar >
300%
more patients enrolled
in diabetes management program

“It’s important that we let our community know that we’re here to provide the healthcare that they deserve. Luma is a way to be available for our patients all the time.”

Imani Lewis

Chief Strategy Officer

image 33 Watch the video >

Outreach for any use case

Customizable outreach triggered from specific events, EHR documentation, or responses
enables any use case. How will you reach your patients?

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POWERED BY THE PLATFORM

The foundation for a great patient journey

Luma's outreach is the foundation for patients' next steps, whether they're just starting their care journey or returning to your practice for years to come.

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

Calculate the impact of fewer calls

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Who we serve Get a demo

Frequently asked questions

How does Luma’s reminder system work?

Instead of having your team spend hours making reminder calls, Luma sends automated messages that let patients confirm, reschedule, or cancel on their own. It cuts down on the back-and-forth and frees up your staff’s time.

Will this really reduce no-shows at my practice?

Many practices using Luma have seen significant drops in no-shows. Automated reminders keep patients engaged and give them an easy way to reschedule if something comes up, so you’re less likely to have empty slots.

How easy is it to set up Luma’s reminder system?

Luma integrates with most EHR systems, syncing in real-time so your appointment data is always up to date. Once it’s connected to your EHR, Luma takes care of the heavy lifting, sending reminders and syncing with your schedule. You don’t need to constantly manage it—it just works.

Can I customize the reminders for different types of appointments?

You can tailor reminders based on the type of appointment, whether it’s a standard visit, follow-up, or even pre-surgery prep. You can also set the timing and frequency of the messages to match your needs.

How do patients respond to these reminders?

Patients love how convenient it is to respond to reminders, reschedule, or cancel without having to call. Plus, Luma’s system can handle responses in multiple languages.

What if I need help setting it up or have questions?

Luma offers ongoing support and can help you get everything set up quickly.

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