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“Luma has saved so much time. Our patients come in and have their forms already done.”
“Right away, our staff was able to spend more time with patients and less time on the phone. We had been considering adding more FTEs for manual tasks, but that wasn’t necessary anymore.”
“The integration is one of the best features. Communication, intake, patient self-scheduling – Luma checked all the boxes.”
COVERAGE CHECKED IN REAL TIME
Eligibility & Verification
Patients upload their insurance card and details, and their eligibility is verified in real time.
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FAST, SIMPLE, TRANSPARENT PAYMENTS
Payments
Staff and financial administrators see up-to-date details as patients quickly complete mobile payments during appointment prep (or anytime).
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INTAKE WITHOUT THE HEADACHE
Intake
A dynamic checklist for staff, reminders to complete forms and other tasks for patients, and bi-directional EHR integration set everyone up for success.
We have seen a reduction in no-shows and an increase in refill rates
We have seen more patients show up ready for appointments.”
Director
August 2024
We have really dramatically increased patient engagement
through intake and online scheduling. Our patients have really taken kindly to those things.”
Manager
October 2022
Patients have been used to filling out paper forms,
but now that we are having the younger population use [Luma] and fill out questionnaires, I would say the system rates above the top of the scale regarding ease of use.”
Analyst/Coordinator
October 2024
We have had a lot of success.
We send patients links so they can complete their registrations…and send notifications to patients to let them know if they can have an appointment earlier. Those features have been huge successes, and we are seeing a decreasing no-show rate.”
Analyst/Coordinator
October 2023
Through Luma, we have specific directions for things
like when a patient has a radiology appointment where they have to take contrast dye. We will also send specific, tailored messages for different specialties or departments to let patients know [what to expect].”
Director
August 2024