NOVEL WORKFLOWS

Build something novel with Luma.

When you’re ready to go beyond pre-built and even configurable workflows, Luma is your platform for innovation. Powerful EHR-integrated actions and unparalleled flexibility mean the only limit is your organization’s needs.

Frame 10122462
 “

Luma Health’s strongest point is that they don’t want us to fit into their mold. They want to fit into our mold.

Finding a vendor like that is a game changer. Luma Health wants to adapt to our workflow and give us the outcomes that we want.”


COO

January 2023, KLAS review

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 “

We chose Luma because of their speed to impact.

We were looking for a group who would co-design the patient experience with us and hit the ground running.”





Jeff Johnson

VP of Innovation and Digital Business

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SEE THEM IN ACTION

Impactful workflows for any use case

Across the Luma community, healthcare organizations are using Luma integrated with leading EHRs like Epic, Oracle Health, and MEDITECH to power innovative solutions to tricky challenges.

Here are just a few of the most popular workflows our community is using:

Recapture no-shows

Automatically reach out after a no-show with a prompt to reschedule for the same provider, duration, and appointment type.

Respond to provider cancellations

When a provider is unavailable, reach out to all their scheduled patients at once, with a customized prompt to reschedule.

Coordinate transportation

Automatically offer transportation to patients who might need it, then follow up with staff or your existing vendor.

Clear the referral backlog

Find referred patients who have been waiting the longest, prompt them to schedule, and update the referral in your EHR – no manual steps required.

Close care gaps

Reach out to patients based on procedures or diagnoses with customized next steps, such as scheduling a screening.

Default Image
Recapture no-shows

Automatically reach out after a no-show with a prompt to reschedule for the same provider, duration, and appointment type.

Respond to provider cancellations

When a provider is unavailable, reach out to all their scheduled patients at once, with a customized prompt to reschedule.

Coordinate transportation

Automatically offer transportation to patients who might need it, then follow up with staff or your existing vendor.

Clear the referral backlog

Find referred patients who have been waiting the longest, prompt them to schedule, and update the referral in your EHR – no manual steps required.

Close care gaps

Reach out to patients based on procedures or diagnoses with customized next steps, such as scheduling a screening.

With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.

If a workflow doesn’t already exist,
build one in minutes

Explore the workflow library
Frame 10122463 (1)

NOVEL WORKFLOW IN ACTION

“Text the CEO” at Banner Health

“

Text the CEO is one of our most widely-used digital initiatives.

We've gone from paper comment forms to patients being able to scan a QR code and send their feedback directly to hospital leadership. It's transformed our ability to improve patients' experiences while they're still with us."

Amy Adashek-Pinn, Senior Digital Product Manager
Untitled

 

 

Banner Health Logo 2 1

Rather than wait for patients to leave feedback after care, Banner Health uses Luma to power a
direct line of communication between patients and hospital leadership. “Text the CEO” is now
in use at every hospital, outpatient facility, and urgent care across the Banner Health network
(200+ sites in total.)

Group 26715
100+ responses per month on average across hospital locations
22211
Same-day responses on average across locations
12221212
Positive staff, patient, and leadership feedback

From the Industry

“

Luma Health’s strongest point is that they don’t want us to fit into their mold.

They want to fit into our mold. Finding a vendor like that is a game changer."

COO

January 2023

klas-color-logo 1
“

Luma Health has definitely gone the extra mile for us

in terms of solving our business needs, improving the product, developing new workflows, and assisting us during high-priority initiatives. They keep all promises and do a great job of executing.”

Manager

October 2022

klas-color-logo 1
“

Luma Health is on top of things.

They are very willing to work openly with us and create solutions for problems that are probably niche. Over the last year, Luma Health has done nothing but improve. The product is meeting needs that we didn't even know we had.”

Analyst/Coordinator

October 2023

klas-color-logo 1-1
“

One of the benefits that we have with Luma Health

is that it is integrated with our EHR. Luma Health’s workflow integration was a big selling point for us.”

VP/Executive, April 2023

klas-color-logo 1
“

I would recommend Luma Health to virtually anyone without hesitation.

That is mainly because Luma Health adapts to our needs. Luma Health isn't a one-size-fits-all solution. Colleagues who I have spoken with across the board have given me the same recommendations.”

Analyst/Coordinator, October 2023

klas-color-logo 1
“

Luma Health’s strongest point is that they don’t want us to fit into their mold.

They want to fit into our mold. Finding a vendor like that is a game changer."

COO

January 2023

klas-color-logo 1
“

Luma Health has definitely gone the extra mile for us

in terms of solving our business needs, improving the product, developing new workflows, and assisting us during high-priority initiatives. They keep all promises and do a great job of executing.”

Manager

October 2022

klas-color-logo 1
“

Luma Health is on top of things.

They are very willing to work openly with us and create solutions for problems that are probably niche. Over the last year, Luma Health has done nothing but improve. The product is meeting needs that we didn't even know we had.”

Analyst/Coordinator

October 2023

klas-color-logo 1-1
“

One of the benefits that we have with Luma Health

is that it is integrated with our EHR. Luma Health’s workflow integration was a big selling point for us.”

VP/Executive, April 2023

klas-color-logo 1
“

I would recommend Luma Health to virtually anyone without hesitation.

That is mainly because Luma Health adapts to our needs. Luma Health isn't a one-size-fits-all solution. Colleagues who I have spoken with across the board have given me the same recommendations.”

Analyst/Coordinator, October 2023

klas-color-logo 1

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

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Frequently asked questions

What are Novel Workflows? How are they different from standard workflows?

Novel Workflows are customizable automations designed to address your specific healthcare needs. Unlike one-size-fits-all workflows, you can tailor Luma's workflows to match your exact operational requirements and patient engagement goals.

Is it difficult to build custom workflows using this platform?

It's easy. Anyone can create custom workflows in minutes with our drag-and-drop Workflow Builder. No technical background is required. Plus, we provide templates to get you started.

Can I make adjustments after setting them up?

Depending on your evolving needs, you can easily tweak, edit, or completely rebuild workflows at any time. It's designed to adapt and grow with you.

Do I need IT support to implement Novel Workflows?

Not necessarily. The platform is user-friendly, and most customers can create and modify workflows without IT support. However, our team is always available to help if you need it.

What if I need customer support during setup?

From implementation to optimization, Luma's support team can guide you through the whole process. Our professional services team can assist with more complex setups and added support if needed.

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