ACCESS AND RETENTION
Attract new patients and keep them coming back with ease
Make getting to you easy, not daunting. Automated referral follow-up, patient self-scheduling from Google or your website, and SMS waitlist offers help new and returning patients get on your schedule. Happy reviews from Luma’s automated feedback prompts help other new patients find you online.
more referral conversions, less manual work
Referrals
Let patients know the status of their referral, ensure they schedule, and automate follow-up – it all stays integrated with your EHR.
22% of referred patients schedule by SMS
UNFILLED SLOTS HAVE MET THEIR MATCH
Waitlist
Match patients with the right openings via automated SMS offers, for fuller schedules without manual calling.
Patients seen 33 days sooner
SCHEDULING WITHOUT WAITING ON HOLD
Scheduling
Patients can schedule when and where it’s convenient – from SMS, your website, Google, or AI-enabled conversations.
$138M captured in one year with rescheduling
5-star experiences that build your brand
Feedback
When patients look for care online, make your organization the easy choice with hundreds of positive reviews.
4.5 stars on Google using Luma
From the industry
Luma Health is really great for new patient referrals.
We put our new referrals in the system, and it sends the patients up to five messages to give us a call. It is really easy to use. I have had really good feedback.”
Analyst/Coordinator
October 2023
The wait list feature allows patients to cancel and reschedule
appointments. That is great. Our EHR offers a patient communication product, but it doesn’t work for our practice.”
Director
December 2023
The key thing with Luma Health is that it has a bidirectional interface.
Luma Health is really hitting the mark in terms of what we need to do for our organization. Luma Health is very easy for our office staff members to use."
VP/Other Executive
September 2024
We are automating patients’ ease of access
and they don’t even realize that. Many patients who have been added to wait lists have been moved up to an earlier appointment with no human intervention, and that is huge.”
VP/Other Executive
April 2023
One of our major goals was to give patients access
whether we were open or not. The product promotes increased patient engagement with their healthcare, and it creates access for patients, which is huge."
COO
January 2023
Luma Health is really great for new patient referrals.
We put our new referrals in the system, and it sends the patients up to five messages to give us a call. It is really easy to use. I have had really good feedback.”
Analyst/Coordinator
October 2023
The wait list feature allows patients to cancel and reschedule
appointments. That is great. Our EHR offers a patient communication product, but it doesn’t work for our practice.”
Director
December 2023
The key thing with Luma Health is that it has a bidirectional interface.
Luma Health is really hitting the mark in terms of what we need to do for our organization. Luma Health is very easy for our office staff members to use."
VP/Other Executive
September 2024
We are automating patients’ ease of access
and they don’t even realize that. Many patients who have been added to wait lists have been moved up to an earlier appointment with no human intervention, and that is huge.”
VP/Other Executive
April 2023
One of our major goals was to give patients access
whether we were open or not. The product promotes increased patient engagement with their healthcare, and it creates access for patients, which is huge."
COO
January 2023