Introducing Spark

Luma’s AI capabilities transform frustrations and inefficient manual tasks into better
experiences. Ready to Spark better experiences?

See it in action

WHY SPARK

AI that makes an impact

 
 
Our Approach
In Action at UAMS

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Better, more efficient experiences for staff and patients

 

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less time

on the phone for patients

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faster

fax processing for staff

HOW IT HELPS

Delightful interactions, for patients and staff

Spark is designed to transform persistent business problems that require hours of staff time and impact your patient experience. It intelligently understands what patients need and frees staff up from time-consuming manual tasks. We believe that AI should enable you to achieve your goals, without adding additional overhead.

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Navigator

Empower patients to self-serve with the guided experience of a customer service agent. Navigator brings deep contextual understanding to voice conversations, intelligently suggesting SMS, switching languages, handing over to staff, and even following up on dropped calls. Your staff stay informed on every interaction in real time.

Learn more about Navigator
Try it out at +1-628-348-2979
navigator powered by spark
fax transform powered by spark

Fax Transform

Transform piles of paper and electronic faxes into faster care for patients and one-click ease for staff. Fax transform completes hours of manual steps behind the scenes in minutes, parsing discrete data and classifying faxes. From there, automated follow-up connects referred patients to care, saves time for staff, and brings in more revenue.

Learn more about Fax Transform

Throughout the platform

AI-assisted translation support (from patients' languages to English, and from English back to the patients' language) and copay determination help staff be more efficient and speed up care for patients. 

Learn more about Collaboration Hub
Learn more about LumaPay
spark throughout the platform
“
Efficiency was a major goal for us — to really decrease our call volume. Navigator sounds and acts like a human, and it’s so helpful. Our outcomes
have been very positive, and really exceeded what I expected."
Michelle Winfield-Hanrahan, RN, BSN, MHA, MSN Chief Clinical Access Officer, Associate Vice
Chancellor for Access
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95%

of phone calls

automated with Navigator

Watch the video >

Powered by Spark

We take a smart approach to the latest technology (multi-model GenAI, machine learning, NLP,
and more) as we deploy it throughout the Luma platform.

 

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NLP and AI-assisted translation enable messaging with emojis, natural responses, and 30+
languages

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TensorFlow models and LLMs understand patient intent and summarize context.

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GenAI classifies and routes faxes, helps patients self-serve, and more.

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Machine learning and rules-based systems get the right communication, waitlist offers, and
next steps to the right patients.

Built for healthcare

A smart approach to the latest technology, tailored to your business needs.

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Luma is founder-led and has never
deviated from our core R&D mission:
connect patients to their providers
more easily.
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New products are co-designed with customers through Luma’s Trailblazers program and extensive user feedback.
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All of Luma’s products are developed in-house (no acquisitions).
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Built for safety

The latest in healthcare technology must be safe and secure before it can create better outcomes for patients and staff. We’re committed to the gold standard in healthcare information security.

 

Spark is HIPAA- and ISO 42001-compliant. Luma is ISO 27001:2022 Certified, HITRUST CSF r2
Certified, and SOC 2 Type II attested.

 

Learn more about safety and security >

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what's possible with Spark

Get a demo

Frequently asked questions

What is Spark, and how is it different from other AI tools?

Spark is designed specifically for healthcare, and unlike standard AI tools, it can go beyond basic chatbots by intelligently understanding patient needs and then automating workflows that would otherwise require manual work. Spark will fully integrate with your existing EHR and can offer a more personalized experience for your patients and your staff.

How does Spark actually help in a healthcare setting?

Spark helps by reducing staff workloads and speeding up patient care. It can automate repetitive tasks such as processing faxes and handling appointment rescheduling using Navigator, and it offers AI-powered translation for multilingual patient communications. It also assists in predicting the urgency of referrals and can even determine copay requirements automatically.

Can Spark keep sensitive patient information secure?

Spark has healthcare-grade security standards and uses zero-retention models to protect patient data. It fully complies with HIPAA, ISO 42001:2023, and other leading certifications like HITRUST and SOC 2.

What kind of AI technology powers Spark?

Spark utilizes various AI technologies, such as natural language processing (NLP), large language models (LLMs), and machine learning for tasks like data classification and automated decision-making.

Will using Spark make my existing processes more complicated?

Not at all. Spark is designed to simplify everyday tasks, not add complexity. It will integrate with your current EHR and, by automating manual tasks, will reduce the need for you to use multiple tools.

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