Canceled Appointments, meet Smart Waitlist.

Yes, a true patient waitlist that automatically backfills vacancies in eClinicalWorks without manual outreach or pesky spreadsheets. The Luma Platform:

Sends patients an automated option to rebook when they can't make an appointment.

Offers a patient waitlist that highlights matching appointment types as they open up, reducing wait time while keeping provider schedules full.

Sends automated outreach to the next patient who is waiting for an earlier visit to fill canceled slots.

...all behind the scenes without staff intervention.

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Trusted by 100+ eCW organizations

and more...

More than a spreadsheet.

Automatic follow-up with appointment slot offers
Canceled appointments are automatically filled from the waitlist
Patients on the waitlist can schedule without staff intervention
Deep integration with eClinicalWorks for real-time write back
Reduce patient leakage by offering earlier appointments
...and more.

Outcomes from eCW Customers

45 same-day cancellations filled per month
from Luma's Smart Waitlist

$125,000 in revenue gained
via Luma's Smart Waitlist

$30,000 of revenue gained in 7 months
using Luma's Smart Waitlist

See how eCW customers like Ryan Health get value from Luma

Smart Waitlist helped these eCW customers:

Ryan Health
Achieve an average patient waitlist fill rate of 48% in the last 6 months.

Gastro Health
Fill 1,931 same-day cancellations via Smart Waitlist in the last year.

Houston Thyroid and Endocrine
Reschedule nearly half of patients on the waitlist.

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See it in Action

A demo of the Smart Waitlist being used for canceled appointments and slot utilization

Check out the secrets behind successful scheduling

Rescheduling

Reminders

The Patient Success Platform

Luma can connect the access, operational, clinical, and financial journeys to attract, guide, and keep patients.

Acquisition & Access

Outreach Campaigns

Referrals

Patient Self-Scheduling

Reminders

Patient Feedback

Operational

Smart waitlist

Cancellation management

Mobile intake & check-in

Broadcast

Automated follow-up

Clinical

Patient-provider chat

Health risk assessments

Consents & authorizations

Patient education

EHR-embedded insights

Financial

Insurance verification

Eligibility

Payments

Estimates

Additional Resources

eCW + Luma Health integrations and workflows

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Enterprise EHR is not a one-size-fits-all

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Power of the Platform: Omnichannel Front Door

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