Elevate your eclinicalworks experience

Create efficient and flexible patient journey workflows

See how 100+ eCW users empower their practices to coordinate the entire patient journey.
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Efficient, unlimited messaging
No per-message fees

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24/7 online scheduling
Real-time sync with eCW prevents double-booking

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Rebooking and waitlist
Patients can rebook or join a waitlist from SMS – no staff involvement

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Payments posted directly
to the appointment, with no more extra clicks for staff 

...all deeply integrated with

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Trusted by 100+ eCW organizations and 650+ health systems

GPW Health Center-1 Tribe513 Gastro Health-1 Ryan Health-3 Teanfly Pediatrics

Outcomes from the eClinicalWorks community

1,269
waitlist appointments
filled with Luma Health in 2024
Tribe513 (1)
Read the case study >
$1.8M
 in estimated additional revenue
from patient self-scheduling
Teanfly Pediatrics (1)
Read the case study >
45%
of manual outreach work eliminated
getting time back for staff
Grand River Medical Group-1
Read the case study >
1,269
waitlist appointments
filled with Luma Health in 2024
Tribe513 (1)
Read the case study >
$1.8M
 in estimated additional revenue
from patient self-scheduling
Teanfly Pediatrics (1)
Read the case study >
45%
of manual outreach work eliminated
getting time back for staff
Grand River Medical Group-1
Read the case study >

Luma’s eCW Executive Summit

Every year we bring our customers together for an Executive Summit to innovate, listen, and learn from each other on best practices in eClinicalWorks.

What sets Luma apart 

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Standardized messaging costs that scale with you as your organization grows

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Customizable and automated workflows that save time and energy for staff

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Experienced implementation at any point in your EHR lifecycle

THE LUMA DIFFERENCE

Say goodbye to hours of fax processing

Luma's Fax Transform harnesses the power of AI to parse and process faxes, all according to
your business logic and guardrails. For example, route referrals to your coordinators, scan
through lengthy documents, or send requests for Rx refills to your nurse pools. Patients get what
they need faster, without hours of manual transcription from your administrative staff.

Learn more
“
We would probably have to double or triple our current team just to keep up with faxes and we don't want to throw more people at the problem. We want to throw innovative technological solutions at the problem. So that's why we really are excited about implementing AI via Fax Transform to solve this problem.”
Emily Smythe Manager of Quality & Analytics
DENT Neurologic Institute
DENT

FEATURES

Many different channels, for many different patients

24/7 access brings patients to you, no matter how they want to access care or what language
they speak.

SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

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SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

Use our calculator to identify what manual work is costing you

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

POWERED BY THE PLATFORM

Built for eClinicalWorks

Most loved by eCW users

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

See how eCW customers use Luma

See how eCW customer, Gastro Health, provides more timely patient care and avoids back-and-forth for staff. With Luma, they communicate more easily with their patients, especially those with time-sensitive or prep-heavy procedures, than they could with their EHR-based solution.

Luma was able to help Gastro Health:

  • Fill 45% of last-minute openings with Smart Waitlist.
  • Fill 8,960 appointment spots automatically in one year using Waitlist
  • Enable 24/7 self-scheduling via text for all patients.

 

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Additional Resources

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Integration one-pager

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Deep Dive: eCW integration

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Vendor Evaluation Worksheet

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Case Study: First Choice Health Centers

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Case Study: GPW Health Center

Explore what’s possible with the Patient Success Platform™

Learn more Get a demo
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