ELEVATE YOUR MEDITECH EXPERIENCE

Patient Access, Communication, and Intake for MEDITECH Expanse

As a MEDITECH Alliance Partner, Luma can provide access to your communities in any way they come to you.
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Leading MEDITECH organizations use Luma's powerful workflows for:

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...all deeply integrated with MEDITECH Expanse

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Trusted by 750+ healthcare organizations

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Outcomes from the MEDITECH community

5,600
fewer no-shows
annually using Luma Health
St. Bernards Healthcare
47%
increase
in appointments self-scheduled via SMS in one year
Northfield-1
Read more outcomes >
42%
of self-scheduled appointments booked
outside of normal business hours
Phelps Memorial Health Center
Read more outcomes >
5,600
fewer no-shows
annually using Luma Health
St. Bernards Healthcare
Read the case study >
47%
increase
in appointments self-scheduled via SMS in one year
Northfield-1
Read the case study >
42%
of self-scheduled appointments booked
outside of normal business hours
Phelps Memorial Health Center
Read the case study >

Meet us in person

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MUSE Product Showcase Webinar

Bringing Practical AI to Everytown, USA
Wednesday, April 30 | 1PM ET

Register here >

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MUSE Inspire Conference

May 27-30, Dallas, TX

Learn More >

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MEDITECH Live 25

Sept 23-26, Foxborough MAX

More info coming soon

See Luma in Expanse

HOW IT WORKS

Scheduling and rebooking

  1. Patients self-schedule into Expanse with near-real-time availability.
  2. Rules-based, EHR-integrated waitlist shows patients only availability that matches their original appointment.
  3. Patients on the waitlist are offered matching appointments as they open, removing routine work from your call center staff.
     
Learn more >
 

HOW IT WORKS

Scheduling and rebooking

  1. Patients self-schedule into Expanse with near-real-time availability.
  2. Rules-based, EHR-integrated waitlist shows patients only availability that matches their original appointment.
  3. Patients on the waitlist are offered matching appointments as they open, removing routine work from your call center staff.
     
Learn more >
 

HOW IT WORKS

Registration and prep

  1. Patients upload their insurance card and details, and their eligibility is verified in real time.
  2. Staff and financial administrators see up-to-date details as patients quickly complete mobile payments.
  3. A dynamic checklist for staff, automated reminders to complete forms and other tasks for patients, and bi-directional EHR integration set everyone up for success.
     
Learn more >

What sets Luma apart 

workflow

Go beyond pre-built and even configurable workflows with powerfully customized out-of-the-box workflows

Meditech Alliance

MEDITECH Alliance partner with 
deep REST API integrations into the module you love (ARM, BAR, CWS, EDM, and more)

implementation

Experienced implementation and troubleshooting at any point in your EHR lifecycle

FEATURES

Many different channels, for many different patients

24/7 access brings patients to you, no matter how they want to access care or what language
they speak.

SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

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SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

POWERED BY THE PLATFORM

Built with MEDITECH

Most loved by MEDITECH users

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

 

See how MEDITECH customers use Luma

  • 190 hours saved in 3 months with automated outreach
  • 58% more completed appointments after 3 months of automated outreach
  • 20% reduction in no shows since implementing automated outreach before appointments
Read the case study >
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Additional resources

Luma + MEDITECH Expanse

RESOURCE

Luma Connected with MEDITECH Expanse
Vendor Evaluation Worksheet

RESOURCE

Vendor Evaluation Worksheet
BiDi Integration with MEDITECH

RESOURCE

Integration with MEDITECH

VIDEO

MEDITECH users: More than a partner

Explore what’s possible with the Patient Success Platform™

Learn more Get a demo
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