Modernize patient workflows in athenahealth with Luma

Experience fewer no-shows, quicker patient intake, and smoother, more efficient workflows in your healthcare practice.

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Why athenahealth users choose Luma

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Maximize Referrals &
Appointment Volume

Bring in and retain patients with scheduling from Google, actionable automated reminders, and automated reputation management.

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Boost High-Value Procedures

Guide patients with easy online scheduling and help staff prioritize elective procedures according to your business logic.

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Increase Operational Efficiency

Reduce bottlenecks to your business with mobile-first intake, patient prep, and insurance submission – from home or by a self-service kiosk in your clinic.

Outcomes from the Luma + athenahealth community

287
hours saved
For staff every month with 
patient intake
Metro Vein Centers-1
Read the case study >
6x
more referrals
in 4 months
Frame 10122478
Read more outcomes >
$450k
in first six months
by using Smart Waitlist
logo-tandem-health
Watch the video >
287
hours saved
For staff every month with 
patient intake
Metro Vein Centers-1
Read the case study >
6x
more referrals
in 4 months
Frame 10122478
Read the case study >
$450k
in first six months
by using Smart Waitlist
logo-tandem-health
Read the case study >

THE LUMA DIFFERENCE

Say goodbye to hours of fax processing

Luma's Fax Transform harnesses the power of AI to parse and process faxes, all according to
your business logic and guardrails. For example, route referrals to your coordinators, scan
through lengthy documents, or send requests for Rx refills to your nurse pools. Patients get what
they need faster, without hours of manual transcription from your administrative staff.

Learn more
“
We would probably have to double or triple our current team just to keep up with faxes and we don't want to throw more people at the problem. We want to throw innovative technological solutions at the problem. So that's why we really are excited about implementing AI via Fax Transform to solve this problem.”
Emily Smythe Manager of Quality & Analytics
DENT Neurologic Institute
DENT

See Luma in athenahealth

HOW IT WORKS

Scheduling and rebooking

  • Near real-time self-scheduling directly into athenahealth automatically marks patient status.
  • Rules based, EHR-integrated self-rebooking automatically shows matching availability.
  • Automated waitlist offers patients matching appointment types as they open, removing routine work from your call center staff.
 
Learn more >
 
 

HOW IT WORKS

Scheduling and rebooking

  • Near real-time self-scheduling directly into athenahealth automatically marks patient status.
  • Rules based, EHR-integrated self-rebooking automatically shows matching availability.
  • Automated waitlist offers patients matching appointment types as they open, removing routine work from your call center staff.
 
Learn more >
 

HOW IT WORKS

Registration and prep

  • Patients upload their insurance card and details, where staff can see it in real time.
  • Staff and financial administrators see up-to-date details as patients quickly complete mobile payments.
  • Save staff time because you don’t need to call the patient or upload a picture, and no PDFs – it all gets written directly into athenahealth.
 
Learn more >

FEATURES

Many different channels, for many different patients

24/7 access brings patients to you, no matter how they want to access care or what language
they speak.

SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

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SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Web

Bring patients in with scheduling front-and-center on your website.

Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks unlimited languages).

LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

Use our calculator to identify what manual work is costing you

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What sets Luma apart 

workflow

Go beyond pre-built and even configurable workflows with powerfully customized out-of-the-box workflows

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Comprehensive platform can replace bandaid point solutions

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Cutting edge AI-native technologies turn bottlenecks of inefficiency into better experiences

POWERED BY THE PLATFORM

Built for athenahealth

What athenahealth users love the most

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

See how athenahealth customers use Luma

Tandem Health partnered with Luma to improve their appointment completion rate. In six months with Luma, they’ve already seen a $450,00 return on investment. 

More success stories from athenahealth users:


  • Midlands Orthopedic and Neurosurgery
    Rescheduled 609 appointments via SMS in the last 6 months, 36% of these were patients above the age of 60.

 

Additional Resources

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Resource

Customer Stories: Metro Vein Centers

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Resource

Case Study: Monterey Bay GI Consultants

Explore what’s possible with the Patient Success Platform™

Learn more Get a demo
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