Keep patients happy and schedules full with automated rescheduling.

Luma integrates with eCW so that patients can independently cancel and rebook using flexible and familiar technology.

Near real-time self-scheduling directly into eClinicalWorks automatically marks patients as arrived, confirmed, or canceled.

Patient self-scheduling platform enables booking via text message, website widget, or within the portal

Rules based, EHR-integrated self-rebooking automatically shows matching availabilities, ensuring patients stay on the schedule.

Patient waitlist automatically offers patients matching appointment types as they open, removing manual work and cognitive load from you call center staff.

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Trusted by 100+ eCW customers

and more...

Rescheduling and cancellation management without playing phone tag.

Customizable reminders without per-message fees
Patients can respond to text messages and rescheduling link
Deep integration with eClinicalWorks for real-time write back
Automated rebooking fills appointment slots during the weekend
Increased revenue because of fewer unused appointment slots
...and more.

Outcomes from eCW customers

2,867 appointments rebooked in 2023
via Luma's SMS reminder

2,170 appointments rescheduled in 2023
through Luma's SMS reminder

1,819 rebooked appointments in 6 months
via link

See the value eCW users like First Choice Health Centers get from Luma

More successes with Luma + eClinicalWorks users:

Health Systems
Saw 12,158 rescheduled appointments via SMS reminder

Patients
Self-rescheduled 3,442 appointments via link in the last 6 months

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See it in Action

Check out the secrets behind successful cancellation management

Smart Waitlist

Reminders

The Patient Success Platform

Luma can connect the access, operational, clinical, and financial journeys to attract, guide, and keep patients.

Acquisition & Access

Outreach Campaigns

Referrals

Patient Self-Scheduling

Reminders

Patient Feedback

Operational

Smart waitlist

Cancellation management

Mobile intake & check-in

Broadcast

Automated follow-up

Clinical

Patient-provider chat

Health risk assessments

Consents & authorizations

Patient education

EHR-embedded insights

Financial

Insurance verification

Eligibility

Payments

Estimates

Additional Resources

eCW + Luma Health integrations and workflows

Resource

Specialists in General Surgery

Case study

Houston Thyroid and Endocrine Specialists