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Canceled Appointments, meet Smart Waitlist.

Luma's Smart Waitlist integrates with Cerner Millennium™ to automatically show matching slots as soon as patients cancel so they stay on the schedule.

  • Automatically send patients an option to rebook when they can't make an appointment.
  • Offer a patient waitlist that highlights matching appointment types as they open up, reducing wait time while keeping provider schedules full.
  • Reach out to the next patient who is waiting for an earlier visit, and automatically fill canceled slots.
     
    ...all without staff intervention.
Get a demo
Example of Smart Waitlist on a phone

The patient journey orchestration you've been looking for.

  • Text-based reminders
  • Cancellation management
  • Real-time rescheduling
  • Smart patient waitlist 
    ...and more.

Outcomes from Luma Health Customers

icon_appointment confirmation

136 appointment cancellations filled
every month

Banner 2
icon_phone (2)

930,000 forms
completed by patients

cook county
icon_appointment confirmation

3,724 appointment cancellations filled
since going live in October 2023

Group 4

See how others are getting value from Luma Health

Smart Waitlist helped these Oracle Health customers:

  • SJ Health
    Achieved an average patient waitlist fill rate of 48% in the last 6 months.
  • Maury Regional Health System
    Helps patients get seen an average of 33 days sooner.
  • Banner Health
    Saved patients a total of 9,801 days
Get a demo

See Luma's Last Mile Appointment Management Workflows in Action

Check out the secrets behind successful scheduling

Rescheduling
Reminders

Additional Resources

5-1

Cerner + Luma Health

Resource

Group 14

Banner Health

Customer story

22-1

Banner Health

Case study

Trusted by leading healthcare organizations

Read Ortho Nebraska case study
IUH 2
Read Maury Regional Health case study
Read Cook County Health case study
Read Banner Health case study
SJ health

and more...

See how Luma can extend and enhance your Oracle Health workflows
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