Canceled Appointments, meet Smart Waitlist.
Luma's Smart Waitlist integrates with Cerner Millennium™ to automatically show matching slots as soon as patients cancel so they stay on the schedule.
- Automatically send patients an option to rebook when they can't make an appointment.
- Offer a patient waitlist that highlights matching appointment types as they open up, reducing wait time while keeping provider schedules full.
- Reach out to the next patient who is waiting for an earlier visit, and automatically fill canceled slots.
...all without staff intervention.
![Example of Smart Waitlist on a phone Example of Smart Waitlist on a phone](https://go.lumahealth.io/hubfs/Group%2014409-1.png)
The patient journey orchestration you've been looking for.
- Text-based reminders
- Cancellation management
- Real-time rescheduling
- Smart patient waitlist
...and more.
Outcomes from Luma Health Customers
![icon_appointment confirmation icon_appointment confirmation](https://go.lumahealth.io/hubfs/New%20Icons/icon_appointment%20confirmation.png)
136 appointment cancellations filled
every month
![Banner 2 Banner 2](https://go.lumahealth.io/hubfs/Banner%202.png)
![icon_phone (2) icon_phone (2)](https://go.lumahealth.io/hubfs/icon_phone%20(2).png)
930,000 forms
completed by patients
![cook county cook county](https://go.lumahealth.io/hs-fs/hubfs/cook%20county.png?width=800&height=312&name=cook%20county.png)
![icon_appointment confirmation icon_appointment confirmation](https://go.lumahealth.io/hubfs/New%20Icons/icon_appointment%20confirmation.png)
3,724 appointment cancellations filled
since going live in October 2023
![Group 4 Group 4](https://go.lumahealth.io/hs-fs/hubfs/Group%204.png?width=800&height=400&name=Group%204.png)
See how others are getting value from Luma Health
Smart Waitlist helped these Oracle Health customers:
- SJ Health
Achieved an average patient waitlist fill rate of 48% in the last 6 months.
- Maury Regional Health System
Helps patients get seen an average of 33 days sooner.
- Banner Health
Saved patients a total of 9,801 days