PATIENT SCHEDULING
Deliver the convenience of online self-scheduling that today’s patients expect. With interactive text messaging, automatically match patients with the right available appointments, fill cancellations, and give patients control over their scheduling.
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Guide patients to the right appointment slot with the right provider based on each patient’s unique needs and your unique scheduling workflow.
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Prompt patients to use the online scheduler to conveniently cancel, reschedule, or make new appointments.
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Automatically offer appointment slots that have been cancelled to the next patient waiting in line for that exact appointment type, provider, and location.
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ACQUISITION AND RETENTION
Drive referred patients to self-schedule at their convenience. Reduce call volumes, minimize referral leakage, and eliminate phone tag while getting more referred patients in for care.
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Easily convert referrals by leveraging automated text messaging to reach out and prompt referred patients to schedule appointments.
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Let Luma Health automatically contact existing, active patients and direct them to schedule recommended follow-up appointments.
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Improve outreach to attributed patients. Simply upload a list of patients, send personalized invitations to care, and track your results.
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APPOINTMENT REMINDERS
Reduce no-show rates and phone volumes, manage cancellations, and ensure patients are prepared for appointments with next-generation Artificial Intelligence (AI) Reminders that process and log patient interactions into your EHR in real time.
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Automatically send customized reminders to patients ahead of appointments. Enjoy the ease of interactive reminders that automatically update your EHR when patients confirm or cancel appointments.
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Create and send automated engagement communications to share tailored information with patients prior to appointments or follow up with patients after appointments.
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Pick from 20+ languages and make it easy for patients to understand and engage with your messages.
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MOBILE PATIENT INTAKE
Rely on technology to capture needed patient data and support a safer, smoother, contactless check-in process. Collect mobile insurance uploads, patient history, obtain authorizations, and manage chronic conditions.
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Send patients engagement messages — such as appointment reminders — with embedded intake forms they can complete directly from their phones prior to appointments.
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Use screening forms to prescreen patients and identify COVID-related risks ahead of in-person appointments.
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Request and capture photos of insurance cards and licenses in advance to help reduce physical exchanges between patients and staff during appointments.
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Help patients feel comfortable and safe from COVID-19 when visiting your office to get the care they need.
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Virtually increase the size of your waiting room and clinic to accommodate social distancing and safety protocols.
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Telehealth
Reach patients remotely at various touchpoints to provide a seamless experience across the care continuum.
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Enable patients to join telehealth appointments in one click without having to set up an account or log in to an app or portal.
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Allow patients to invite up to two additional guests to any telehealth visit.
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PATIENT COMMUNICATION
Reduce phone volumes and maximize patient outcomes and workflows through automated, actionable conversations via text, email, voice, chat, and virtual visits across the entire patient journey.
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Connect with individual patients using Luma Health’s HIPAA compliant secure chat. Then, manage patient conversations internally and tag staff to triage care.
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Quickly and conveniently push out mass messages digitally to patients when you need to communicate on a one-to-many basis.
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Follow-up after appointments to collect feedback and measure satisfaction. Then, encourage highly satisfied patients to share positive reviews online.
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Share relevant educational content with patients tailored to their health and conditions. Leverage EHR data to automatically trigger educational messages.
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MAXIMIZE YOUR EHR INVESTMENT
Luma Health connects to over 70 different EHR and PM systems to automate patient communication and unlock valuable insights to improve care.
