From automating scheduling, to reducing no-shows and collecting patient feedback, Luma Health partners with you to achieve optimal results.
One in four patients forget to show up for medical appointments. That’s why Luma Health allows you to automatically reach each and every patient with personalized appointment reminders in their language of choice.Artificial Intelligent (AI) reminders for consumer patients.
Next generation AI Reminders accurately understands and processes patient responses to interactive appointment reminders. Natural language processing (NLP) interprets conversational responses including, “Sure, “No problem”, and even emojis like “:thumbs up:” or “ok:” as confirmations. Patients can also easily confirm, cancel or reschedule appointments directly within the text message, an online link, or by calling. Develop unique insights into the timing and cadence of your reminder sequence, optimized for your unique patient population
Send the most effective appointment reminders – personalized, actionable, and in the patient’s language of choice.
Seven in ten patients want better communication with their providers — not more complicated phone menus, long hold times, and limited office hours. With Luma Health’s text-messaging and secure chat solutions, your patients can easily ask questions, receive updates, and check-in on prescriptions and lab results.Say hello to Patient Conversations.
Eliminate phone tag and communicate with patients via secure chat. No logins, portals, or app required. Luma Health’s HIPAA-compliant chat platform is familiar and easy to use, and it records every touchpoint for easy reference, helping patients stay on track in their care journey. You can even use it for Broadcast messaging to communicate with your patients en mass in cases of outbreaks (like COVID-19), inclement weather, or when a physician needs to call out unexpectedly.
Seamless communication via secure, HIPAA-compliant chat.
Your business is built on referrals, but between games of phone tag, stacks of faxes, and staff juggling many other duties, it’s no surprise that many patients get lost in the shuffle. Traditional referral outreach is a recipe for patient attrition, with nearly half of patients failing to get the specialized care they need and others finding their way to your competition.Bring more referred patients through your front door.
Luma Health eliminates manual processing, dealing directly with referred patients via interactive text messages to automatically schedule their appointments. Patients receive real-time notifications when their appointment is confirmed, and providers can track patient status at every step. The result? Luma Health clients see an average of 60 percent increase in scheduled referrals.
Unburden patients and staff with automated referral outreach.
Your patients are just as busy as you are, and finding time to call to schedule an appointment during office hours isn’t always feasible. Plus, phone-based scheduling places a significant burden on your staff’s valuable time. Luma Health’s Patient Scheduling+ is proven to improve patient and staff convenience while significantly reducing outbound appointment scheduling calls.Allow patients to self-schedule online.
With deep, real-time integration with your EHR, Luma Health’s rules-based scheduling guides patients to the right appointment slot with the right provider at a time and location that meets each patient’s unique needs. With our self-scheduling solution, your office will always be open for business.
Display real-time availability directly from your EHR or PM.
Today’s providers are under constant pressure to advance health outcomes, provide positive patient experiences, and drive revenue growth in the process. Patient feedback is one of the most essential tools for understanding where to focus first – if you know how to capture it.Streamline collection of patient feedback.
Luma Health sends a simple text message to patients after each appointment inviting them to anonymously rate their visit and share feedback. Satisfied patients are invited to leave online reviews. Patients who are not highly satisfied are redirected to an internal survey, customized with strategic questions that will allow you to gain valuable patient insights. Feedback is easily accessible by your care teams to help them better understand and exceed patient expectations.
Monitor patient feedback and evaluate progress over time.
Long wait times make patients more likely to cancel or no-show, leading patients to shop for earlier availability elsewhere or indefinitely postpone care. As a result, you lose out on revenue, and your patients’ experience and health could be compromised.Improve scheduling efficiency — no manual waitlists required.
Smart Waitlist from Luma Health have been shown to reduce wait times and increase calendar utilization by 5-12%. Smart Waitlist means no more phone tag and no more manual waitlist management. Luma Health automatically contacts waitlisted patients about appointment openings. Patients can opt-in to the waitlist and receive instant notification when a time slot they’re eligible for becomes available.
The smart solution your schedule needs.
If patients in your organization’s service area haven’t heard from you, they’re unlikely to seek care. And when dealing with massive attribution lists, a comprehensive approach outreach is critical to securing the reimbursement you’re due.Automated outreach, at scale.
Generate automatic text messages to newly attributed or disengaged patients, prompting them to self-schedule an appointment, or create custom outreach cadences with relevant health information. Easily engage new patient lists and keep your current list engaged, all while avoiding time-consuming games of phone tag.
Keep a record of automated patient outreach and easily report on your efforts.
For busy patients, simple forgetfulness and difficulty rescheduling are the primary drivers of missed appointments. Practices miss out not only on the visit reimbursement, but any downstream revenue as well. That lost revenue adds up, costing providers as much as $150,000 per patient annually.Actionable appointment reminders cut no-shows in half.
Luma Health sends patients interactive appointment reminders through their communication method of choice — by text message, email, or phone. Patients can easily cancel or reschedule directly from the reminder. Simple, seamless, effective.
Actionable Reminders help automate schedule management to optimize utilization.
Providers need a way to communicate that’s easy and secure. That includes checking in on symptoms, sharing lab results, and asking care-related questions without ever picking up the phone.
With Luma Health, keeping patients and providers connected throughout the care journey is simple. With HIPAA-compliant secure chat, providers can answer and ask questions in real-time, share test results, check-in on symptoms, and more. And with no apps, downloads, portals, or logins required, the secure chat is easy for patients to use.Complete collaboration.
Luma Health’s Collaboration Hub improves internal communication, too. Providers can manage patient conversations and privately tag staff members to triage care. Collaboration becomes easier and patients get the attention they need.
Seamless communication via secure, HIPAA-compliant chat.
Completing paper forms in your waiting room is a hassle for both patients and staff. Incomplete fields, repetitive questions, illegible handwriting, and manual data entry results in poor patient experiences and increased medical errors. Digitizing your intake forms is a powerful way to make visits more efficient and streamline staff workflows.Streamline patient intake for everyone.
Luma Health allows patients to submit insurance information and intake forms whenever it’s most convenient, prior to a confirmed appointment. Increase data accuracy, and ensures providers have the information they need on-hand, days or weeks before each visit.
Save time, reduce errors, and improve the patient experience.
Patients need solid follow-up care, but scheduling an appointment six months or a year in advance isn’t always feasible.You need a sophisticated recall solution to help grow your business.Maximize outcomes by keeping patients engaged.
Luma Health automatically schedules patients when they’re due for necessary follow-up care. From actionable reminders to online self-scheduling, Luma Health makes it easy and convenient to engage and retain patients across all points in their care journey to drive visits and provide the highest standard of care.
Make sure patients come back to you for needed care.
Primary care providers are increasingly expected to manage care for their assigned patient population. But first you have to make sure that you can reach your patients. Unfortunately, existing systems require costly staff resources to manage and monitor.Easily send attributed patients personalized invitations to care.
With Luma Health, quickly upload a list of patients, send personalized invitations to care, and track the results of your outreach. Make it easy for patients to self-schedule to improve their likelihood of attendance. Further reduce no-shows and cancellations with this population by offering actionable reminders that allow patients to confirm or reschedule their appointments.
Increase patient activation through personalized outreach to your attributed patients.
When it comes to securely capturing and storing patient consent, paper forms are a hassle to manage and store. Whether the patient is scheduled for an appointment, or in your office awaiting a procedure, there’s now a better way to easily read, sign, and save all necessary forms.Collect the sign-off you need, no paperwork required.
Luma Health seamlessly captures e-signatures on all your required consent forms. Patient consent is then automatically synced and stored in the ultimate source of truth—your EHR.
The seamless way to capture patient signatures.
Too often, compromised patient outcomes are the result of poor staff coordination. To provide the best quality of care, everyone from the front desk staff to the chief medical officer must be on the same page.Streamline staff communication and workflows.
Accelerate patient triaging and staff collaboration. For example, simply tag the appropriate care team member to direct patients to the lab for testing, or tag your behavioral health therapist if a patient is experiencing symptoms of depression. With Luma Health, care teams can now communicate securely across the entire patient journey in a secure, HIPAA-compliant environment.
Tag relevant members of the care team in a secure chat environment.
Ninety-eight percent of providers think value-based care will continue to grow, but only 15 percent are ready to report on quality, experience, and meaningful use measures, all while lowering costs. Is your organization prepared?Be value-based ready.
Luma Health partners with healthcare organizations to drive performance in a cost-efficient way. By automating outreach to high-risk patients and driving preventive care screenings and follow-ups, providers see their MIPS, MSSP, and pay-for-performance scores go up along with their revenue. Convenient self-scheduling and actionable appointment reminders boost the patient experience, also helping you to achieve those experience goals.
Set yourself up to succeed with MIPS, MSSP, and pay-for-performance metrics.
Make it easy for patients to send you the data you need to treat the whole patient, not just the conditions that come up during a typical visit. Get the information you need to best care for each unique patient through mobile-friendly health screenings and assessments.A mobile-first solution to improve preventative care.
Deliver a better patient experience by automatically sending at-risk patients health screenings and assessments in a HIPAA-compliant format, via text or email. Luma Health automatically stores the patient responses in your EHR, eliminating manual data entry and associated errors.
Collect the patient data you need to move the needle on health outcomes.
When patients can’t see providers in person, telehealth visits keep them on track with treatment plans and reduce unnecessary hospitalizations. With Luma Health Telehealth, patients can engage in HIPAA-compliant telehealth visits with their providers. Appointment reminders include a link to the telehealth session. Patients can easily join the session by clicking the link — no app, login or portal required.Patient-centric telehealth that works.
Deliver virtual care with an easy-to-use telehealth solution that “just works.” Implement Luma Health Telehealth in as few as three days and begin offering telehealth appointments that require no additional infrastructure and are seamless for the patient.
As the COVID-19 pandemic de-escalates, limiting unnecessary face-to-face interaction is still important for the safety of your staff and patients. Luma Health lets you prompt your patients to check-in via text message without needing to come into the clinic to do so.Assign patients and manage administration via text.
When the patient is checked in, a new unassigned chat appears in the Collaboration Hub. Once the patient is assigned to a team member, staff can start a one-on-one, two-way text conversation to let the patient know when a physician is available to see him or her, or send out links to custom intake and screening forms that need to be completed while the patient waits. Staff can even initiate video chats or set up an on-demand telehealth visit for the patient and a member of the care team.
As patients cautiously return to the clinic for in-office visits, managing your waiting room capacity is essential for patient and staff safety. Luma Health’s Zero Contact Waiting Room lets your patients wait to see their provider from virtually anywhere, with a series of automated communications that let them know when it’s their turn to see their provider and direct them to the right exam room at the right time.Pair with Zero Contact Check-in for a complete contactless experience.
Luma Health’s Zero Contact Waiting Room coupled with Zero Contact Check-In allows your patients to seamlessly check-in, wait and see their provider with unnecessary face-to-face interactions eliminated. Pre-configured workflows power the entire process, so your front office staff members are freed from manually managing patient flows.
Healthcare appointments run more smoothly when patients are prepared. With pre-appointment engagement messages from Luma Health, you can make sure patients are prepped for appointments. Then, you can use post-appointment messages to follow up after appointments and recap treatment instructions, prompt patients to schedule follow-up appointments, or take other actions to set them up for success.Simple delivery of engaging messages.
Messaging patients with Luma Health is as easy as sending an appointment reminder. You can select from preset messages or customize your own to get the right information to patients. Patients can respond to the interactive messages. The result is ongoing engagement and care that extends beyond a 20-minute office visit.
Your patient outreach should be, too. With multilingual messaging, you can eliminate language barriers and communicate more clearly with patients. And by communicating with individual patients in their preferred language, you can offer better patient experiences.More than 20 languages supported.
Automatically exchange messages with patients in the language of their choosing. Luma Health’s patient engagement platform supports communication in 20+ languages. Whether you are sending appointment reminders or responding to questions about care plans, you can easily do so in each patient’s language of choice.
Targeted communications help you truly impact the health of entire groups of patients. With engagement messaging you can share relevant messages tailored to a group of patients—for example, patients with uncontrolled diabetes or hypertension. So, whether you want to educate patients about how to lower their blood pressure, or you want to ensure high-risk patients are scheduling and coming in for regular preventive care, you’ll have the messaging capabilities to do so with Luma Health.Customized communication for improved population health management.
With Luma Health, you can upload a list of patients and automatically broadcast targeted messages to everyone within the group. By doing so, you can provide tailored support via custom cadences to each of the patient groups within your larger patient population.
Many patients struggle with managing their health. Either they don’t know what they need to do to get and stay healthy, or they have a difficult time shifting their lifestyle and doing the things they know they should do to maintain their health. Either way, most patients could benefit from education and encouragement to keep them on track.Relevant content automatically delivered.
Luma Health can provide you with ready-made educational content to share with your patients. Pick a topic, such as an orthopedic injury or smoking cessation, and in a few simple steps, you can schedule a series of messages with educational content to automatically be sent to one or many patients.
Contacting patients to communicate urgent updates — for example, during inclement weather or when a physician needs to cancel unexpectedly — used to mean picking up the phone and manually calling each patient individually. That’s no longer the case. Luma Health offers broadcast messaging that makes it easy to automatically send messages to all or some of your patients at once.Share health info or send operational updates.
The COVID-19 outbreak reinforced how important it is for healthcare organizations to be able to reach out to entire populations or patient groups quickly to communicate health and safety information, as well as updates about clinic closures and access to care. From the very beginning of the pandemic, changes that impacted patients happened rapidly. For healthcare teams, being able to update patients en masse has been critical as clinics needed to pivot in response to the developing situation. You can rely on Luma Health’s broadcast messages for timely mass messaging — whether COVID-related or not.
Telehealth has become a popular option for patients that need healthcare but don’t want to schedule in-office visits. Widespread adoption of telehealth stemmed from patients wanting to avoid potential COVID-19 exposures in healthcare settings. But, patients have since realized that telehealth is just plain convenient. With that said, there are times when patients need to be seen, and telehealth doesn’t cut it. In those cases, drive-thru healthcare is a good alternative.In-person safety and convenience.
With drive-thru care, you can offer patients similar benefits to telehealth. But you can provide services — like immunizations, blood pressure checks, and lab tests — that can’t be done virtually. Luma Health’s drive-thru care enables you to schedule curbside care, text instructions to patients, and see patients in their vehicles or just outside your clinic. That way, patients can minimize contact with staff and other patients, and still get the care they need.
Patients often visit the emergency room with broken bones, pain, fever, and other ailments that could be treated more quickly elsewhere. Because of this, hospital emergency rooms may want to set up a contactless ER check-in process to assess patients’ needs before they set foot inside the emergency room. Doing so allows patients whose needs are not life threatening to be routed to a nearby clinic for faster care, and conserve ER resources for patients with the most critical needs.Quick assessment for faster, more appropriate care.
With Luma Health’s contactless ER, you can direct patients to remain in their vehicle upon arrival. Your team can immediately “see” each patient via telehealth to virtually assess his needs. You’ll quickly gain useful information to jump on treatment for patients with critical needs. And, because Luma Health’s technology, makes it easy to connect with nearby urgent care facilities, you will be able to route patients that don’t have true medical emergencies to a location where they can get timely treatment.
What symptoms do patients have? Do they pose a risk to staff? The COVID-19 pandemic increased the need to know what is going on with patients before they arrive at your facility for care. With Luma Health Forms you can create patient screening surveys to ask patients questions and learn about their health in advance of appointments.Assess patients ahead of appointments.
Screening patients before appointments is simple — surveys can be tied into automated appointment reminders. Patients will be sent a request to complete a brief survey before their appointment. If a screening response reveals that a patient has symptoms of COVID-19, the patient can automatically be sent a follow-up message with a prompt to reschedule the in-person appointment as a telehealth appointment.
At-risk patients and those with chronic health conditions often need support between appointments to manage their health effectively. Unfortunately, without a way to check in with patients and monitor their health, it’s difficult to know when to intervene. Patient monitoring surveys make it easy to check on patients periodically, identify issues, and provide extra support as needed.Capture health metrics automatically.
Luma Health can deliver automated messages that prompt patients to complete health monitoring surveys. Using Luma Health’s forms, you can design a survey to capture any patient data you want — from weight, to activity level, to any other health metrics.
When health is on the line, waiting for results from lab tests and screenings can cause patients anxiety. Patients want results as soon as they are available. But, if patients don’t know when to expect results, or time passes without any updates, the experience becomes frustrating.Automated notifications update patients.
You can provide better experiences for patients by using Luma Health’s automated notifications to update patients about the status of results. Sending automatic alerts helps patients know when their labs or tests have been received, and how the testing process is progressing. Pair automated notifications with Luma Health’s two-way text messaging and secure chat solutions, and patients will be able to easily ask questions and get updated information about their lab tests and screening results.
Preventive care is such an important part of healthcare, but too few patients get the preventive care they need. If patients don’t know what preventive services they need, or when they are due for exams and screenings, they won’t schedule appointments with their providers. Even sometimes when patients know they are due for care, they need an extra nudge before they will take action. Sending patients alerts when they are due for preventive care and prompting them to schedule routine preventive services is an effective way to drive greater use of preventive care.Easily invite patients to schedule care and enable them to book their own appointments.
Luma Health’s solution takes cues from EHR data and can automatically send alerts when patients are due for an annual wellness exam, mammogram, colonoscopy, or any other type of preventive care service. Patients will receive interactive messages that they can respond to directly and self schedule the care they need.
Are your messages getting through to patients? Are your engagement efforts driving results? Luma Health’s solution enables you to measure the effectiveness of your engagement communications.Reporting data helps you tailor communications.
Luma Health’s reporting provides analytics so you can tailor your messaging and achieve your goals. If you want to reduce no shows, for example, you can use Luma Health’s analytics to determine how to maximize appointment reminders or predict which patients are most likely to cancel. At the same time, if you want to better manage population health, you can leverage reports to learn what types of communications are best for engaging specific groups of patients.