YOU DELIVER EXCEPTIONAL CARE AND OUTCOMES

 We make that easier with innovative technology.

We help Health Systems communicate more effectively and efficiently to improve care quality and patient outcomes across all areas of care. Our experience and extensive knowledge of evolving healthcare challenges makes Luma Health a preferred partner among Health Systems like yours.

  • We help Health Systems achieve the best possible outcomes for patients
  • Our technology helps deliver quality care at every touchpoint.
  • We specialize in helping Health Systems operate efficiently, at capacity
Solutions for health system

Luma Health Is Trusted to Drive Efficiency, Care Quality, and Patient Outcomes

Luma Health Outcomes

The largest non-profit hospital system in the U.S. partners with Luma Health

Luma Health Outcomes

Luma Health supports 2 of the top 10 academic health systems in the U.S.

Overcoming Care Delivery Obstacles While Improving Efficiency

COVID-19 is changing how organizations deliver care and how patients access it. What hasn’t changed is the need for efficiency, quality, and optimal outcomes across the entire patient journey. We’ll help you meet these demands.

Operating at Capacity

It’s estimated that the average hospital must run at 110% of previous capacity continuously for six months to recover lost patient volume. Luma Health offers strategies you can use to efficiently deliver more (and better) care to more patients.

Patient Scheduling

Providing Patients Quality Care at Every Touchpoint

Even before COVID-19, it took coordinated efforts to deliver quality care and meet patients’ needs across the care continuum. We offer best practices and solutions to help you digitize the healthcare delivery process from beginning to end.

Improving Patient Outcomes

Achieving optimal health outcomes is important to patients and your organization. So is preventing hospitalizations and readmissions. Luma Health has tips and tools for monitoring patients, following up after hospitalizations, and routinely checking in with patients between visits.

“Implementing Luma Health’s Broadcast tool in response to COVID-19 enabled us to reach out to 8,000 to 10,000 current patients at once to let them know not come to the hospital or clinic, and that we would replace their regular appointment with a telehealth visit. We also used the texting functionality to send surveys to employees to check for COVID-19 symptoms and get drive-through testing done. Text-first engagement has helped keep both our patients and our staff safe during this pandemic.”

Adam Weber, Director of Clinical Ancillary Applications
Adam Weber, Director of Clinical Ancillary Applications COOK COUNTY HEALTH

“Our patient attribution list was too large to manage with manual outreach. Luma Health’s automated text outreach and online scheduling systems help us connect with more patients and get them through our doors. We scheduled an additional 1,556 appointments during a single month of outreach.”

Josh Smith, Vice President of IT
Josh Smith, Vice President of IT Salud Family Health Centers

Enabling Efficient End-to-End Coordination of Patient Care

You can put Luma Health’s Total Patient Engagement Platform to work across your entire health system.

Primary Care and Urgent Care

Primary Care and Urgent Care

Specialty Clinics

Specialty Clinics

Hospitals and Emergency Rooms

Hospitals and Emergency Rooms

Clinical Laboratories

Clinical Laboratories

Pharmacies

Pharmacies

Innovative Solutions for Health Systems and Hospitals

Luma Health’s end-to-end solution gives you tools to improve access to care as COVID-19 drives healthcare toward a new normal.

Telehealth Visits
Telehealth Visits
HIPAA-compliant virtual visits offer a safe and convenient way to provide care without disruption.
Contactless ER
Contactless ER
Telehealth functionality allows you to virtually route patients to the appropriate care setting to alleviate stress and minimize contact in emergency rooms.
Patient Screening Surveys
Patient Screening Surveys
Screening surveys identify COVID-19 exposure risks and route patients to the appropriate care setting.
Patient Monitoring Surveys
Patient Monitoring Surveys
Surveys allow you to monitor patients remotely to determine if they are experiencing health issues.
Patient Feedback Surveys
Patient Feedback Surveys
Feedback surveys help capture patients’ perspectives on care, while driving higher HCAHPS scores.
Patient-Centric Chat
Patient-Centric Chat
Two-way chat engages patients, and quickly connects healthcare providers to coordinate care.
Broadcast Messaging
Broadcast Messaging
Automated messaging enables you to reach all of your patients, or specific groups of patients, in 20+ languages.
Preventive Care Scheduling
Preventive Care Scheduling
EHR data triggers automatic, self-scheduling for patients due for preventive exams or screenings.
Appointment Reminders, Refill, and Waitlist
Appointment Reminders, Refill, and Waitlist
Automated outreach helps recall and reschedule patients, while filling cancellations with waitlisted patients.
Chronic Care Education
Chronic Care Education
Educational content distributed to patients through a cadence of communication for ongoing support.
Notifications for Lab Results and Medications
Notifications for Lab Results and Medications
Automated alerts notify patients about the status of lab tests and the availability of prescriptions for refill and pickup.
Zero Contact Check-In
Zero Contact Check-In
Digitize check-in procedures and complete patient intake forms electronically to maintain social distancing.
Zero Contact Waiting Room
Zero Contact Waiting Room
Leverage seamless workflows to allow patients to wait from virtually anywhere.

Quantifiable Efficiency, Quality, and Outcomes Improvements for These and Other Health Systems

UCSF Health Center

Streamlined care team workflows and generated more revenue by strategically increasing appointment slot utilization

VIEW CASE STUDY

Cook County Health

Increased patient engagement with automated, text-first communication

VIEW CASE STUDY

Salud Family
Health Centers

Improved patient access with texting and automated appointment scheduling

VIEW CASE STUDY
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Luma Health’s solution is quick to implement. Get started today.

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