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Goal

THE GOAL:

Signature Dermatology wanted to decrease call volume by giving patients the option to book appointments online.

Our office has a lot of different appointments of different lengths, certain diagnoses only seen by certain providers, etc., and we needed a better system to filter requests from in order to make online scheduling work for us. The customizability of Patient Scheduling+ enabled us to do that and has absolutely decreased our call volume. About half our new patients choose to self-schedule online, and it has saved a ton of time on the phone since new patient phone calls are typically 5-7 minutes a piece. It’s been great!”

SignatureDerm

Kristen Boyd, COO

SIGNATURE DERMATOLOGY

THE PROBLEM

THE PROBLEM: Manual patient outreach was taking too much time and producing minimal results

Patients calling in to schedule their appointments led to a high call volume for this small practice. Signature Dermatology was looking for a way to save staff time and empower patients to self-schedule more often.

solution

THE SOLUTION: Giving patients the option to self-schedule improved operational efficiency

Luma Health’s Patient Scheduling+ solution enabled Signature Dermatology to create an online booking flow asking the same questions that front desk staff would ask on the phone to get new patients scheduled. This helped to reduce a significant amount of manual work. Additionally, this solution helped them navigate the switch to virtual appointments during the 2020 COVID-19 pandemic, as they modified their pre-scheduling flow to show televisit-appropriate appointment types only.

THE RESULTS

THE RESULTS: With support from Luma Health, Signature Dermatology achieved:

  • 300% increase in appointments scheduled in first month of use
  • 100+ fewer phone calls per week 
  • 12+ hours of phone time saved per week

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TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES

AI Appointment Reminders

AI Appointment Reminders

Reduces patient no-shows,
enables automatic rescheduling

Telehealth

Telehealth

Provides a seamless one-click experience
for HIPAA compliant virtual visits

Collaboration Hub

Collaboration Hub

Supports text communication with
patients or between staff

REASONS DERMATOLOGY CLINICS PARTNER WITH LUMA HEALTH FOR SCHEDULING

Customizable

Customizable guided flows to lead patients to the right appointments

24/7 convenience

24/7 convenience
for patients

Reduction

Reduction in call volume for front desk staff

SUPERCHARGING EHRS

Nextech + Luma Health means improved engagement and access to quality care for patients, along with increased ROI for providers

Nextech

Bi-directional sync

Sync in real time

Luma Health’s integration with Nextech’s EHR empowers healthcare practices with tools to better engage patients and provide exceptional healthcare experiences. This integration enables healthcare teams to automate patient outreach, appointment scheduling, appointment reminders, feedback requests and more.

gnature Dermatology Services

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