Access Made Easy
Luma's Patient Success Platform connects the access, operational, clinical, and financial journeys to attract, guide, and retain patients. Our EHR-integrated workflows help 650+ healthcare systems:
- Directly connect with all patients, not just active portal users, using conversational SMS messaging
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Increase referral conversion with automated self-scheduling, pre and post-appointment messaging, patient intake forms, and guided mobile scheduling - without needing staff intervention
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Keep patients in-network with cancelation management, actionable reminders, and smart waitlist management so that key actions aren't lost in the exchange
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Customers Love Luma
The Patient Success Platform
Connect and orchestrate all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.
Orchestrate Patient Journeys with Luma
Acquisition & Retention
Patient Referral Outreach
Patient Recall
Attribution List Outreach
Patient Scheduling
Patient Scheduling+
Cancellation Management & Rebooking
Smart Waitlist
Appointment Reminders
Actionable, AI-powered Reminders
Pre- & Post- Appointment Messaging
Multilingual Messaging (20+ languages)
Mobile Patient Intake
Intake Forms
Insurance & Driver’s License Capture
Zero Contact Check-in
Zero Contact Waiting Room
Telehealth
Patient Readiness Check
Group/On-Demand Visits
Provider Screenshare
Patient Communication
Secure Chat & Collaboration Hub
Broadcast Messaging
Feedback & Reputation Management
LumaPay
Collect co-pays/balances from patients
Track payment history & receipts
Overview of patients’ financial history
LumaBot - EHR Integrated Intelligent Chatbot
Patient Scheduling
Rx Refills
Ask a Nurse