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Access Made Easy 

Luma's Patient Success Platform connects the access, operational, clinical, and financial journeys to attract, guide, and retain patients. Our EHR-integrated workflows help 650+ healthcare systems:

  • Directly connect with all patients, not just active portal users, using conversational SMS messaging
  • Increase referral conversion with automated self-scheduling, pre and post-appointment messaging, patient intake forms, and guided mobile scheduling - without needing staff intervention

  • Keep patients in-network with cancelation management, actionable reminders, and smart waitlist management so that key actions aren't lost in the exchange

Book a call with the Luma team

Customers Love Luma

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The Patient Success Platform

Connect and orchestrate all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

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Orchestrate Patient Journeys with Luma

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Acquisition & Retention 
Patient Referral Outreach
Patient Recall
Attribution List Outreach

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Patient Scheduling
Patient Scheduling+
Cancellation Management & Rebooking
Smart Waitlist

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Appointment Reminders
Actionable, AI-powered Reminders
Pre- & Post- Appointment Messaging
Multilingual Messaging (20+ languages)

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Mobile Patient Intake
Intake Forms
Insurance & Driver’s License Capture
Zero Contact Check-in
Zero Contact Waiting Room

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Telehealth
Patient Readiness Check
Group/On-Demand Visits
Provider Screenshare

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Patient Communication
Secure Chat & Collaboration Hub
Broadcast Messaging
Feedback & Reputation Management

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LumaPay
Collect co-pays/balances from patients
Track payment history & receipts
Overview of patients’ financial history

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LumaBot - EHR Integrated Intelligent Chatbot
Patient Scheduling 
Rx Refills
Ask a Nurse

Additional Resources

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Luma Overview

Resource

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Bridging the Digital Disconnect

e-Book

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Montefiore Health System

Case Study

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