Implementing Luma Health’s Broadcast tool in response to COVID-19 enabled us to reach out to 8,000 to 10,000 current patients at once to let them know not come to the hospital or clinic, and that we would replace their regular appointment with a telehealth visit. We also used the texting functionality to send surveys to employees to check for COVID-19 symptoms and get drive-through testing done. Text-first engagement has helped keep both our patients and our staff safe during this pandemic.”
Adam Weber, Director of Clinical Ancillary Applications
COOK COUNTY HEALTH
TOTAL PATIENT ENGAGEMENT™ PLATFORM FEATURES
Reduces patient no-shows,
enables automatic rescheduling
Enables staff to mass-message select patient groups
Supports text communication with
patients or between staff
REASONS HEALTH SYSTEMS PARTNER WITH LUMA HEALTH FOR PATIENT COMMUNICATION
Automated, actionable conversations via text
20+ languages available to engage with patients
Mass communication enabled with just a few clicks
Cerner + Luma Health means improved engagement and access to quality care for patients, along with increased ROI for providers
Luma Health’s integration with Cerner’s EHR empowers healthcare practices with tools to better engage patients and provide exceptional healthcare experiences. This integration enables healthcare teams to automate patient outreach, appointment scheduling, appointment reminders, feedback requests and more.
Do you want to improve your patient engagement and see results like Cook County Health?