Total Patient Engagement custom-built for Epic

Luma Health is available on App Orchard

TOTAL PATIENT ENGAGEMENT CUSTOM-BUILT FOR EPIC
Referral Management

Referral Management

Automate referral outreach and prompt patients to schedule appointments themselves.

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Actionable Reminders

Actionable Reminders

Automatic, customizable, and unlimited reminders so patients can reply, reschedule, and even join waitlists.

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Broadcast Messages

Broadcast Messages

Enable staff to easily send custom messages directly to any segment of your patients.

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Powerful Solutions for Epic

Epic community members can tap into Luma Health’s powerful suite of solutions to drive access to care, reduce no-shows and cancellations, and streamline patient communications across the entire care journey.

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POWERFUL SOLUTIONS FOR EPIC

BENEFITS TO YOUR ORGANIZATION

Ease of Use

  • Modern, intuitive interface that’s easy to use

  • Easily customize your patient messaging, frequency, and timing

  • Generate powerful reports on a visual dashboard

Capabilities & Results

  • Total Patient Engagement Platform for end-to-end access

  • Increase referral conversion and reduce no-shows by 66%

  • Send high speed broadcasts to patients audiences in seconds

  • Two way, real time integration with Epic, Cadence, Prelude, and others

Compliance & Security

  • HIPAA-compliant

  • TCPA-compliant

  • SOC2 Type II Certified

  • Data encrypted in motion and at rest with TLS1.2 and AES-256

  • Scalable to eliminate single points of failure and enhance scalability

Trusted Partnerships

  • White-glove customer service from Epic experts

  • Seamless onboarding without the headache

  • Technical support on phone, email, or on-site by account

  • Dedicated Customer Success Manager to ensure success
REFERRAL MANAGEMENT

Referral Management

Increase referral conversion without the phone tag. Drive your patients to call or book directly with one click and get marked as “Ready to Schedule” as an Epic Referral.

Flexible and customizable
Customize the automated outreach and eliminate outbound phone calls.

Free up your Referral Coordinators
Reduce strain on your Referral Coordinators while increasing revenue by streamlining referral conversion and minimizing referral leakage.

Seamless self-scheduling
Allow patients to seamlessly self-schedule appointments with real-time availability directly from Cadence.

Learn More About Referral Management for Epic

ACTIONABLE REMINDERS

Actionable Reminders

Smart, two-way reminders available in 20+ languages go beyond appointment confirmations. Unlimited, automated, customizable appointment reminders so patients can patients can reply, reschedule, and even join waitlists.

Reduce no-shows by 79%
Reduce no-shows and last minute cancellations for your practice with seamless patient engagement.

Save staff from burnout
Optimize provider schedules and save time on tedious tasks. Get real-time stats on a patient’s probability of attendance.

Automatic and flexible
Send reminders and reschedule directly with Cadence blocks and slots — all customizable by the visit type, department, and provider.

Learn more about Actionable Reminders

SYSTEM WIDE BROADCASTS

System Wide Broadcasts

Mass-communicate to a group of patients about schedule changes, bad weather, or population health messaging. 

Reschedule patients en mass
Message patients on current schedule to rebook for last minute changes such as a sick provider, broken equipment, or inclement weather.

Convert patients from attributed lists
Import lists from managed care organization or your ACO to help automatically schedule attributed patients to your organization.

Fill gaps in care
Import patients from your favorite population health tool to mass message patients about missing care such as annual wellness exams, flu shots, and more.

Learn more about Broadcasts for Epic

Over 100,000 providers love Luma Health

Medhavi J. Medhavi J.

Reminders have dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments. More reliable than a human to confirm appointments with DEEP Integration with most EMR systems.

Michel R. Michel R.

Very satisfied with the product. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, helping them to focus on other important items within the office. 

Caitlin B. Caitlin B.

We’ve seen an increase in appointment attendance, a decrease in last minute no-shows/cancellations, and a spike in positive reviews/recommendations. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we’re very happy with them!

Bill H. Bill H.

Completely positive and well received by all staff. This is a no-brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

Jennifer J. Jennifer J.

Our improved Google rating has brought in new patients that may have gone to another practice. Patients appreciate the opportunity to communicate via text and don’t have to wait on hold.

Taylor E. review

I love the self-automation. It’s amazing that you can set perimeters to pretty much every function. We LOVE the “Hub” to and being able to communicate with patients through Luma.

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