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Keep patients happy and schedules full with automated rescheduling.

Luma integrates with eCW so that patients can independently cancel and rebook using flexible and familiar technology.

Near real-time self-scheduling directly into eClinicalWorks automatically marks patients as arrived, confirmed, or canceled.
  • Patient self-scheduling platform enables booking via text message, website widget, or within the portal
  • Rules based, EHR-integrated self-rebooking automatically shows matching availabilities, ensuring patients stay on the schedule.
  • Patient waitlist automatically offers patients matching appointment types as they open, removing manual work and cognitive load from you call center staff.
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Trusted by 100+ eCW customers

Read the Tribe 513 case study
Read the Gastro Health case study
Read the Sun River Health case study
Read the Tenafly Pediatrics case study
Read the GPW Health Center case study
Read the Alexander Valley Healthcare case study

and more...

Rescheduling through a phone

Rescheduling and cancellation management without playing phone tag.

  • Customizable reminders without per-message fees
  • Patients can respond to text messages and rescheduling link
  • Deep integration with eClinicalWorks for real-time write back
  • Automated rebooking fills appointment slots during the weekend
  • Increased revenue because of fewer unused appointment slots
    ...and more.

Outcomes from eCW customers

icon_product_patient communication

2,867 appointments rebooked in 2023
via Luma's SMS reminder

Read the Ryan Health case study
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2,170 appointments rescheduled in 2023
through Luma's SMS reminder

Read the DENT Neurological Institute case study
icon_appointment confirmation

1,819 rebooked appointments in 6 months
via link

Read the Sun River Health case study

See the value eCW users like First Choice Health Centers get from Luma

More successes with Luma + eClinicalWorks users:

  • Health Systems
    Saw 12,158 rescheduled appointments via SMS reminder
  • Patients
    Self-rescheduled 3,442 appointments via link in the last 6 months
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See it in Action

 

Check out the secrets behind successful cancellation management

Smart Waitlist
Reminders

The Patient Success Platform

Luma can connect the access, operational, clinical, and financial journeys to attract, guide, and keep patients.

Acquisition & Access
Outreach Campaigns
Referrals
Patient Self-Scheduling
Reminders
Patient Feedback
Operational
Smart waitlist
Cancellation management
Mobile intake & check-in
Broadcast
Automated follow-up
Clinical
Patient-provider chat
Health risk assessments
Consents & authorizations
Patient education
EHR-embedded insights
Financial
Insurance verification
Eligibility
Payments
Estimates

Additional Resources

eClinicalWorks plus Luma

eCW + Luma Health integrations and workflows

Resource

Specialists in General Surgery case study

Specialists in General Surgery

Case study

Houston Thyroid and Endocrine Specialists

Houston Thyroid and Endocrine Specialists

Case study

See how Luma can extend and enhance your eClinicalWorks workflows

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