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“We used to have six people at a call center calling patients…now we use Luma to reach 10,000 patients at the push of a button, with a link to schedule an appointment.”
“We’re able to be really creative with how we reach our patients. And with our outreach for preventive care, the results have been nothing short of stunning.”
“We used to receive around 7,000 calls every day in our call center. With Luma, we have reduced that to less than a thousand calls every day, because patients are using the channels through the website to get what they need.”
GO BEYOND BASIC REMINDERS
Reminders & Recalls
Actionable outreach integrated with your EHR powers better results – helping close care gaps, fill your schedules, and get patients in the door.
REACH ENTIRE POPULATIONS IN ONE CLICK
Broadcast
Staff no longer need to spend time calling down a list. Choose a patient population or group of scheduled patients, then message en masse.
GIVE PATIENTS A CONCIERGE EXPERIENCE
Navigator
Luma’s AI-enabled concierge combines the best of voice and self-service, with deeper awareness than self-service, call routing, or IVR.
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ASSIST PATIENTS WITH ACTIONABLE CHAT
LumaBot
Visitors to your website get what they need faster with an EHR-integrated chatbot offering scheduling, Rx refills, directions, screening, and more
The messages are actionable, so patients can cancel, confirm, or reschedule.
We use the broadcast messaging all the time to communicate mass messages like if a provider is out, when an office is closing, or when we need to go back to temporary masking for COVID protocols.
Manager
July 2024
Luma Health has been very helpful…
we have a large organization, and when it comes to patient contact, we can’t have enough people on the switchboard. We wanted to be able to send texts back and forth with patients for reminders, appointments, [and] self-scheduling.
CFO
August 2024
Broadcast messaging allows us to send tailored messages to specific groups of patients.
We use that functionality a ton for patients who fall into our quality measures. Luma Health is a great tool…really top notch.
Director
July 2024
