Reach all your patients with personalized messages
Each patients receives a message personalized to them – language, unique scheduling link, provider’s name, etc. – without additional manual work.
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Bring in new patients
“
45% of manual outreach work has been eliminated,
allowing our team to spend that time more productively.”
Kelly Goldsmith
Marketing Coordinator Project Specialist
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“
When we get a snow day or a provider is out, we can communicate with all our patients at once, so staff can focus on patients in the office instead of manually calling.”
Kristine Poindexter
Director of Operations
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Personalized
Reach all your patients with personalized messages
Each patients receives a message personalized to them – language, unique scheduling link, provider’s name, etc. – without additional manual work.
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Simple
Reach all your patients with ease
Templated messages for common use cases like weather outages make urgent outreach quick and easy. Or, staff can create their own broadcast message.
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Self-service
Reach all your patients and empower them to self-serve
Patients can reschedule, view educational resources (e.g., when receiving outreach about the seasonal flu shot), and more.
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Unlimited reach
Reach all your patients to extend your team
Don’t limit your organization based on your team’s bandwidth for outbound calls. Reach more patients for higher program enrollment, better quality metrics, and more.
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Many uses
Reach all your patients for any use case
Broadcasts give you nearly unlimited options to reach groups of patients (care gap campaigns, recalls, procedure prep instructions, provider outages, and more.)
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NO ADS. NO SPAM.
Helpful and actionable
Your staff call with important information, not a sales pitch. Broadcast messages are designed the same way:
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No spam or marketing outreach
Sent from your organization’s phone number
Actionable for patients
3,578
Cologuard® tests completed
in five months
“We’re able to be really creative with how we reach our patients. And with our outreach for preventive care, the results have been nothing short of stunning.”
~20K
patients reached annually
with care gap and billing reminders
“Working with Luma has had a direct business impact for us.”
300%
more patients enrolled
in diabetes management program
“It’s important that we let our community know that we’re here to provide the healthcare that they deserve. Luma is a way to be available for our patients all the time.”
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Fill Empty Appointment Slots
Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).
Monthly Visit Volume
Average Value of a Visit ($)
Save Front-office Staff Time
Improve staff efficiency by automating administrative tasks with Luma.
Monthly Visit Volume
Hourly Labor Cost ($)
Enhance Call Center Efficiency
Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.
Monthly Call Volume
Hourly Labor Cost ($)
Reduced No-Shows
See how much your no-shows are costing you and how much Luma can reduce them.
Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)
Increased Collections
Improve revenue cycle efficiency by using Luma to automate payments.
Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots
Fill Empty Appointment Slots
Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).
Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections
Increased Collections
Improve revenue cycle efficiency by using Luma to automate payments.
Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency
Enhance Call Center Efficiency
Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.
Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time
Save Front-office Staff Time
Improve staff efficiency by automating administrative tasks with Luma.
Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows
Reduced No-Shows
See how much your no-shows are costing you and how much Luma can reduce them.
Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)
Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
Scale up, from wherever you start