REGIONAL AND RURAL CARE

Offer your community the leading patient experience

Grow your brand as the first choice for local healthcare, even as competition continues to grow. Luma helps you save staff time and gain revenue while providing a best-in-class patient experience integrated with EHRs like MEDITECH, Oracle Health, and Epic.
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Serving regional providers including

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...and many more

Partnering with leading EHRs

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A PLATFORM FOR REGIONAL AND RURAL CARE

Saving staff time and improving revenue with
patient self-service

Reduce no-shows and call volume so both patients and staff can be more efficient. EHR-
integrated patient self-service keeps your system competitive and helps fill your schedules.

Integrated with EHR + tech stack

Workflows integrated with leading EHRs like MEDITECH or Oracle Health take manual work off your staff. Luma connects to your CRM, patient portal, and more.

Built under one roof

From scheduling to intake and beyond, every module works together. Your staff won’t be switching tools.

Enterprise experience

Automate manual tasks and put the power in patients’ hands. Luma is proven to reduce inbound calls, schedule more patients, reduce no-shows, and prepare patients for care. 

See what your no-shows are costing you
With Luma, local health systems cut no-shows and capture more revenue. 

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What others are saying

33
days sooner
patients are seen with waitlist

“We serve rural communities with unreliable internet service, as well as affluent areas like Spring Hill with high consumer expectations. But texting is universal.”

Renee McKibben, RN, MSN

Operations Director

image (6) Learn more >
20%
reduction in no-shows

“Mile Bluff views our vendors as partners, not just service providers. Luma’s commitment to follow-through and innovation aligns perfectly with our vision of pushing the envelope in healthcare. Our experience has been fantastic.” 

Randy Brandt, PA-C

Physician Assistant & Patient
Experience Liaison

image (7) Watch the MUSE webinar >
$500K more
saved annually with more
filled slots and fewer vendors

“We hadn’t been able to provide the experience we wanted because of [integration] roadblocks. Now we can involve the patient in their journey from scheduling to being seen.”

Ahad Yousuf, MD

Strategic Projects, Quality, and BI

image (8) Watch the video >
33
days sooner
patients are seen with waitlist

“We serve rural communities with unreliable internet service, as well as affluent areas like Spring Hill with high consumer expectations. But texting is universal.”

Renee McKibben, RN, MSN

Operations Director

image (6) Read the Case Study >
20%
reduction in no-shows

“Mile Bluff views our vendors as partners, not just service providers. Luma’s commitment to follow-through and innovation aligns perfectly with our vision of pushing the envelope in healthcare. Our experience has been fantastic.” 

Randy Brandt, PA-C

Physician Assistant & Patient
Experience Liaison

image (7) Watch the webinar >
$500K more
saved annually with more
filled slots and fewer vendors

“We hadn’t been able to provide the experience we wanted because of [integration] roadblocks. Now we can involve the patient in their journey from scheduling to being seen.”

Ahad Yousuf, MD

Strategic Projects, Quality, and BI

image (8) Watch the video >

POWERED BY THE PLATFORM

Solutions tailored to your needs (and EHR)

We partner with regional and rural health systems across the United States and Canada to solve
for inefficiencies and help them do more with less. Let’s talk about your needs!

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Explore the platform Get a demo
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