PRIMARY CARE

Partnering with you to keep your communities healthy

Keep your organization the first choice for primary care in your community, while providing a great experience for both staff and patients. Luma helps you save staff time, keep schedules full, and reduce call volumes with solutions customized to your specific use cases.
Build your demo
hero-primary-care@2x

Serving providers like you including

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026723%20(2).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026722%20(2).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026721%20(2).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026724%20(1).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026720%20(1).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026720%20(3).png
...and many more

Partnering with leading EHRs

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026723%20(3).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026720-1.png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026724-2.png
https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026917.png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026721-2.png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026723%20(1).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026722%20(1).png https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2026721%20(1).png

A PLATFORM FOR PRIMARY CARE

Saving staff time, reducing calls, and helping your
resources go farther

Envision a better staff and patient experience, with less call volume and more time face-to-face.
Patient self-service and automated outreach, customized to your organization, take manual
work off your staff and get patients in the door sooner.

Integrated with EHR + tech stack

Workflows integrated with leading EHRs like MEDITECH or Oracle Health take manual work off your staff. Luma connects to your CRM, patient portal, and more.

Built under one roof

From scheduling to intake and beyond, every module works together. Your staff won’t be switching tools.

Enterprise experience

You don’t have to choose between a great consumer experience and staff efficiency. Automate manual tasks and put the power in patients’ hands. Luma is proven to reduce inbound calls, schedule more patients, reduce no-shows, and prepare patients for care. 

See what your no-shows are costing you
With Luma, primary care practices cut no-shows and capture more revenue.

Fill Empty Appointment Slots

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)


Save Front-office Staff Time

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)


Reduced No-Shows

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)


Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)


Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)

Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)


Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)


What others are saying

35%
more sick visits booked

“We want our front office to be available for parents with sick children, but during our flu shot clinics, staff were hammered with scheduling calls. With Luma, staff no longer dread flu shot season!”

Tom Zeug

Chief Operating Officer

image (9) Read the case study >
21%
fewer no-shows

“Our mission is to break down barriers – partnering with Luma has created even more channels for patients to be able to reach us. So in addition to calling in our call center, patients can now schedule directly from the website or text.”

Sean Murphy

Chief Financial Officer

image (10)-1 Read the case study >
300%
diabetes prevention program
enrollment with Luma outreach

“People’s addresses can change a lot, but we know that people keep their phones on them all the time. We wanted to meet our patients where they are.”

Imani Lewis

Chief Strategy Officer

image (11)-1 Watch the video >
35%
more sick visits booked

“We want our front office to be available for parents with sick children, but during our flu shot clinics, staff were hammered with scheduling calls. With Luma, staff no longer dread flu shot season!”

Tom Zeug

Chief Operating Officer

image (9) Read the Case Study >
21%
fewer no-shows

“Our mission is to break down barriers – partnering with Luma has created even more channels for patients to be able to reach us. So in addition to calling in our call center, patients can now schedule directly from the website or text.”

Sean Murphy

Chief Financial Officer

image (10)-1 Watch the webinar >
300%
diabetes prevention program
enrollment with Luma outreach

“People’s addresses can change a lot, but we know that people keep their phones on them all the time. We wanted to meet our patients where they are.”

Imani Lewis

Chief Strategy Officer

image (11)-1 Watch the video >

POWERED BY THE PLATFORM

Solutions tailored to your needs (and EHR)

We partner with primary care organizations across the United States to solve
for inefficiencies and help them do more with less. Let’s talk about your needs!

Referrals

Bring in new patients

Group 13077
Actionable Reminders

Empower patients with next steps

icon - reminders
Scheduling

Let patients book from anywhere

icon - scheduling
Patient Communications

Reach all your patients

icon - comms
Payments

Take care of financials

icon - pay
Recall

Bring patients back

Group 137612
icon - fax
Fax Transform

Simplify back-office workflows

icon - front door
Front Door

Welcome patients via Navigator or LumaBot

icon - waitlist
Waitlist

Keep patients on the schedule

icon - intake
Intake

Prep patients for care

icon - eligibility
Eligibility

Check patient's coverages

What sets Luma apart

icon_workflow 1
Install quickly and easily, at any point in your EHR lifecycle
icon_workflow 1 (1)
Configurable to support your most complex workflows
icon_increase 1
Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

What it does Get a demo
​