FAX TRANSFORM

Isn’t it time your 
fax workflows got easier?

Transform manual workflows and overloaded fax queues into saved time for staff and faster care for patients. Fax Transform applies the power of Spark, Luma’s AI, to get faxes out of the queue and move care forward in a click.

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Learn more about Spark
“
We would probably have to double or triple our current team just to keep up with faxes and we don't want to throw more people at the problem. We want to throw innovative technological solutions at the problem. So that's why we really are excited about implementing AI via Fax Transform to solve this problem.”
Emily Smythe Manager of Quality & Analytics
DENT Neurologic Institute Read the case study >
DENT

Outcomes at DENT Neurologic Institute

15x
more faxes
processed
70%
faster
fax processing
2 weeks
sooner processing
for incoming faxes
15x
more faxes
processed
Read the case study >
70%
faster
fax processing
Read the case study >
2 weeks
sooner processing
for incoming faxes
Read the case study >

HOW IT WORKS

Eliminate your fax backlog and unlock better outcomes

Spending repetitive hours manually processing and routing faxes is unsustainable for staff, and the backlog
translates to delayed care for patients. Fax Transform eliminates the backlog for referrals, prescription refill
requests, DME requests, and any other fax type.

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1. Fax is received and classified

Fax Transform classifies faxes by type and urgency, according to your business logic.

2.Fax Transform does the heavy lifting

Fax Transform parses the fax and (after staff approval, if desired) routes it to the right place, based on your business logic.

3. Staff and providers take next steps

Whether a nurse pool needs to verify Rx refills or lab results need to go to a patient’s provider, Fax Transform integrates with your EHR and business logic to get them there.

Further automate your workflows by connecting with the Luma platform (e.g., scheduling and referral management).

4. Staff and administrators have visibility

Report on the status of each fax and how many faxes are being processed daily, and understand where important faxes like referrals need additional follow-up – helping avoid delayed care and missed revenue.

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1. Fax is received and classified

Fax Transform classifies faxes by type and urgency, according to your business logic.

2.Fax Transform does the heavy lifting

Fax Transform parses the fax and (after staff approval, if desired) routes it to the right place, based on your business logic.

3. Staff and providers take next steps

Whether a nurse pool needs to verify Rx refills or lab results need to go to a patient’s provider, Fax Transform integrates with your EHR and business logic to get them there.

Further automate your workflows by connecting with the Luma platform (e.g., scheduling and referral management).

4. Staff and administrators have visibility

Report on the status of each fax and how many faxes are being processed daily, and understand where important faxes like referrals need additional follow-up – helping avoid delayed care and missed revenue.

Reach out to patients based on procedures or diagnoses with customized next steps, such as scheduling a screening.

With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.

Fax Transform saves time for staff

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Before Fax Transform:  2-10 minutes per fax
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auto_awesome With Fax Transform:  20-30 sec

HOW IT WORKS

Eliminate your fax backlog and unlock better outcomes

Spending repetitive hours manually processing and routing faxes is unsustainable for staff, and the backlog
translates to delayed care for patients. Fax Transform eliminates the backlog for referrals, prescription refill
requests, DME requests, and any other fax type.

Upload documents to the chart

Fax Transform parses documents in seconds, then uploads them to the chart.

Use for: Advance directives, patient ID documents

Route for acknowledgement

Fax Transform routes lab results, billing forms, records requests, prior auths, and more to the right person for acknowledgement (e.g., send lab results to the patient’s provider.) Then, Fax Transform closes the loop with a message to the recipient.

Use for: Clinical and financial acknowledgement

Get order requests to the right provider

Fax Transform routes order requests to a specific provider or nurse pool, and automatically creates the encounter and order for the provider to approve.

Use for: Rx refills, DME, imaging

Automate scheduling

Fax Transform parses requests for a referral or new patient appointment, then kicks off the full workflow: creating the encounter or referral, sending the patient a self-scheduling link, and closing the loop with the provider to be seen.

Use for: Inbound referrals, new patient scheduling

Default Image
Upload documents to the chart

Fax Transform parses documents in seconds, then uploads them to the chart.

Use for: Advance directives, patient ID documents

Route for acknowledgement

Fax Transform routes lab results, billing forms, records requests, prior auths, and more to the right person for acknowledgement (e.g., send lab results to the patient’s provider.) Then, Fax Transform closes the loop with a message to the recipient.

Use for: Clinical and financial acknowledgement

Get order requests to the right provider

Fax Transform routes order requests to a specific provider or nurse pool, and automatically creates the encounter and order for the provider to approve.

Use for: Rx refills, DME, imaging

Automate scheduling

Fax Transform parses requests for a referral or new patient appointment, then kicks off the full workflow: creating the encounter or referral, sending the patient a self-scheduling link, and closing the loop with the provider to be seen.

Use for: Inbound referrals, new patient scheduling

Drill down into details for a specific appointment, such as the status of required forms, copays, and insurance verification.

With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.

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EHR-integrated to power end-to-end workflows

Luma’s deep API-based integration with your EHR lets you automate entire workflows, starting
with a fax. Streamline and standardize your processes and free staff from memorizing hundreds
of fax processing rules. From routing to scheduling appointments to closing the loop with
providers, Luma can handle it.

Powered by Spark

 

Luma’s AI capabilities transform frustrations and inefficient manual tasks into better experiences. Spark is designed to create delightful experiences for both staff and patients.

How Spark works
Safety and Security

POWERED BY THE PLATFORM

Supporting staff efficiency

Create a great first impression and keep patients coming back for years to come with a simple,
personalized experience. Let patients know the status of the referral, ensure they schedule, and
automate follow-up to make sure they get the care they need.

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

See how Luma can help you do more with fewer resources

Who we serve Get a demo

Frequently asked questions

What kind of setup is required to get started with Fax Transform?

Setting up Fax Transform is quick and simple. It integrates seamlessly with your existing EHR system, and configuration can be tailored to fit your specific workflows and requirements. You’ll be up and running without lengthy implementation processes

Does Fax Transform maintain HIPAA compliance?

Absolutely. Fax Transform is designed to comply with HIPAA regulations and other healthcare data security standards. It ensures that sensitive patient information is handled securely throughout the fax processing workflow.

Can I customize how faxes are processed?

You can configure Fax Transform to align to your practice's specific needs. Set rules for classifying and prioritizing faxes, specify data fields to extract, and customize workflows for different fax types. It adapts to your organization’s preferences.

How does Fax Transform notify staff about processed faxes?

Staff receive real-time updates on the status of each fax. Once a fax is processed, they can review the details, verify the information, and complete any additional steps. This visibility helps ensure that nothing slips through the cracks.

Can we use our existing fax machines?

Fax Transform can be configured to work with many different digital fax solutions. If your organization uses traditional fax machines, a digital fax solution will be needed to enable the automation.

Does Fax Transform integrate with our EHR system?

Yes, most likely. Fax Transform integrates with many popular EHR systems.

What results can I expect after using Fax Transform?

Healthcare organizations using Fax Transform have reported significant time savings and improved workflow efficiency. Your staff can dedicate more hours to other important tasks when they reduce the time spent manually processing faxes.

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