LEADING ENGAGEMENT PLATFORMS

LEADING ENGAGEMENT PLATFORMS

Compare Luma to offerings from Artera, Phreesia, Notable, and more

Compare Luma to offerings from Artera, Phreesia, Notable, and more

If you're here you're probably looking for a patient engagement solution. Patient engagement software is crucial for
helping healthcare organizations deliver care to patients in a way that’s efficient for staff and revenue creation. With
several vendors to choose from, all with varying avenues of strength, it can feel overwhelming to choose one. Here is a
resource to help you define if Luma is the right fit for your organization.

If you're here you're probably looking for a patient engagement solution. Patient engagement software is crucial for helping healthcare organizations deliver care to patients in a way that’s efficient for staff and revenue creation. With several vendors to choose from, all with varying avenues of strength, it can feel overwhelming to choose one. Here is a resource to help you define if Luma is the right fit for your organization.

A COMPETITIVE COMPARISON

The only platform of its kind

The premier access solution designed to make it easier for patients to complete their care
journey with you, eliminate manual work for your staff, and generate a return on your investment.

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Compare vendors
“
We see Luma's platform as a core operating system to enable Kelsey-Seybold to achieve our key strategic objectives. The speed of execution and innovation of new capabilities is what we look for in a strategic partner.”
Greg Hyzak CIO
Q12025-graphic-LumaProduct-vendor-worksheet

VENDOR EVALUATION WORKSHEET

What to consider when choosing a partner

The right vendor should fit your healthcare organization's specific needs and goals. What’s most important to your organization? Use this worksheet to narrow down which vendor most aligns with your business goals.

Download worksheet

What makes Luma different?

End-to-end patient journey

Able to provide patient communication, prep, and engagement that spans the entire patient journey.

Explore the Platform >
Less manual work

Doesn’t need staff intervention like requiring a patient to call in or staff to monitor a live chat.

See staff efficiency tools >
Vendor consolidation

All-in-one API-first solution that reduces EHR risk, addressing your needs with more flexibility, less maintenance, and better outcomes.

Learn more >
Custom workflows that scale

Can create solutions with you that grow with your business, vision, and staff needs.

See workflows in action >
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End-to-end patient journey

Able to provide patient communication, prep, and engagement that spans the entire patient journey.

Learn more >
Less manual work

Doesn’t need staff intervention like requiring a patient to call in or staff to monitor a live chat.

Learn more >
Vendor consolidation

All-in-one API-first solution that reduces EHR risk, addressing your needs with more flexibility, less maintenance, and better outcomes.

Learn more >
Custom workflows that scale

Can create solutions with you that grow with your business, vision, and staff needs.

Learn more >

Learn more >

Learn more >

See Luma in action

Everyone claims to reduce manual work, but how does Luma actually do it? Go behind the
scenes in these four videos as we uncover quick snapshots of:

Vendor consolidation

Consolidate your tech stack with one platform

Powerfully simple, automated workflows

Customize and automate your workflows

APIs > RPAs

Empower your staff with a deeply API-integrated platform

Spark, Luma’s AI

Save staff time with Spark, our AI-engine

Use our calculator to see the impact yourself

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Trusted by 650+ healthcare organizations nationwide

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Luma's industry ratings

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Outcomes across the Luma community

$540K
estimated monthly revenue
from Smart Waitlist
Q12025-graphic-IndianaUniversityHealth-logo
$1.5M
In revenue
gained annually
Q12025-graphic-UAMS-logo Read the Case Study >
76%
completed intake form
before patient visits
Q12025-graphic-Houston-logo Read the Case Study >
$540K
estimated monthly revenue
from Smart Waitlist
Q12025-graphic-IndianaUniversityHealth-logo Read the Case Study >
$1.5M
In revenue
gained annually
Q12025-graphic-UAMS-logo Watch the webinar >
76%
completed intake form
before patient visits
Q12025-graphic-Houston-logo Watch the video >
Compare vendors

Explore what’s possible with the Patient Success Platform™

Learn more Get a demo
Recent Luma conversations with healthcare leaders
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SEASON 3 | EPISODE 6

AI in Action: How Health Systems Are Approaching the AI Boom

Keith Fradenburg

Executive VP and Chief Operating and Innovation Officer, CHIME

View Episode >

SEASON 3 | EPISODE 1

The Provider Future in the Age of AI and Burnout

Tina Shah, MD, MPH

Chief Clinical Officer Abridge

View Episode >

SEASON 3 | EPISODE 9

The Voice of the Patient and Digital Health in 2025

Adam Cherrington

VP of Digital HealthKLAS Research

View Episode >

Frequently asked questions

How does Luma compare to other patient engagement tools?

Unlike some other offerings focusing on single solutions, Luma offers an all-in-one patient success platform designed to optimize the entire patient experience.

Can Luma replace multiple vendors we currently use for messaging, scheduling, and intake?

Yes. Luma consolidates many tools into one platform. By combining patient communication, scheduling, referrals, and intake processes, Luma eliminates the need for multiple third-party systems.

How customizable are Luma’s workflows compared to other platforms?

Luma stands out for its ability to create fully tailored workflows that adapt to your organization’s specific needs, including unique appointment types, care reminders, and even specialty use cases.

What kind of ROI can we expect with Luma?

Organizations report significant savings in staff time, higher patient retention, and increased appointment revenue with Luma’s platform. For example, some healthcare systems have captured millions in additional revenue within their first year.

What’s the best way for me to compare patient engagement vendors?

Our vendor evaluation worksheet helps you identify key differentiators, such as automation capabilities, vendor consolidation, and customization options. Download it to see how Luma meets your goals better than competitors.

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