When you’re aiming to make high-quality care more accessible, cancellations are problematic. We wanted to turn cancelled appointments into opportunities but lacked a simple way to notify waitlisted patients about openings. Luma Health’s Smart Waitlist enables us to easily fill cancellations and serve more patients sooner. Because the solution schedules everything automatically in eClinicalWorks, there isn’t extra work for our staff. Plus, since partnering with Luma Health we’ve been able to generate approximately $102,200 in additional revenue in six months. It’s been an absolute win-win.”
Fran Palm, COO
ZUFALL HEALTH CENTER
TOTAL PATIENT ENGAGEMENT™ PLATFORM FEATURES
Automatically offers waitlist patients available appointments
AI Appointment Reminders
Reduces patient no-shows, enables automatic rescheduling
Streamlines collection of patient feedback and directs
REASONS FQHCs PARTNER WITH LUMA HEALTH
Send text messages in more than 20 languages
Decrease no-shows by up to 79% with automated reminders
Increase assigned patient conversion by 3.8x
eClinicalWorks + Luma Health means faster access to quality care for patients and increased ROI for providers
Syncs in real time
Luma Health’s integration with eClinicalWorks’ EHR empowers healthcare practices with the most accurate and up-to-date patient information. This integration enables healthcare teams to automatically manage cancellations and quickly refill appointments with waitlisted patients.
Do you want to improve your appointment cancellation management process and see results like Zufall Health Center?