To get waitlisted patients essential care quickly, we needed to find a better way to notify them about available appointment slots. Luma Health helped us streamline our response to cancelled appointments and refill them more efficiently. We’ve seen the immediate impact of automation. Patients are happy to get care sooner, our staff spends less time managing the phones, and we’re retaining revenue that would have been lost to cancellations.”
TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES
Automatically offers waitlist patients available appointments
AI Appointment Reminders
Reduces patient no-shows by enabling patients to easily confirm, cancel or reschedule
Streamlines collection of patient feedback and directs promoters to leave online reviews
REASONS FQHCs PARTNER WITH LUMA HEALTH
The average length of a phone call to schedule a medical appointment is 8.1 minutes.
Text messages receive at least a 23% higher patient response rate than phone or email communications.
Easy-to-book appointments factor into 5-star reviews. When asked, 68% of patients leave reviews.
eClinicalWorks + Luma Health means better experiences for patients and increased ROI for providers
Syncs in real time
Luma Health’s integration with eClinicalWorks’s EHR empowers healthcare practices with the most accurate and up-to-date patient information. This integration enables healthcare teams to automatically manage cancellations and quickly refill appointments with waitlisted patients.