FEEDBACK AND REPUTATION MANAGEMENT

Build your brand on 5-star patient experiences

Patients find care online. Make your organization the easy choice and draw patients to schedule with hundreds of positive reviews.
Get a demo
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96% of patients use reviews to choose providers —
and nearly half would go-out-of-network as a result

Capturing and sharing positive patient feedback is an often-undervalued, but vital part of
your online presence.

HOW IT WORKS

Guide patients to share their feedback

No matter their experiences, make sure patients are heard and their feedback gets to
the right place.

Patient receives an automated prompt to leave feedback after the visit
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HAPPY PATIENT

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Patient is asked to leave a review, with 
a link to your Google, Facebook, or 
Yelp profile
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UNHAPPY PATIENT

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Patient is asked to share more, with 
a link to a private survey so you can follow up
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What others are saying

4+ stars
on Google
at every Tenafly location

“Our patient base relies on Google to find a doctor. With automated feedback requests, there was a significant increase in our positive Google scores.”

Tom Zeug

COO

image (1)-1 Read the case study >
97%
Net Promoter Score
at Village Dermatology

“Everyone has seen skincare TikToks. Especially the younger crowd – they’re finding their dermatologist online.”

Dr. Neda Nosrati

Co-Founder

village-derm 1 Read the case study >
4.5 stars
Overall on Google
up from 2.5 stars

“Our Google reviews didn’t reflect the positive feedback we were getting from patients. Now, those reviews advertise that not only are we a great place to get care, but we’re a great place to work.” 

Holly Preston

Former COO

Group 26574 See a quick demo >
4+ stars
on Google
at every Tenafly location

“Our patient base relies on Google to find a doctor. With automated feedback requests, there was a significant increase in our positive Google scores.”

Tom Zeug

COO

image (1)-1 Read the Case Study >
97%
Net Promoter Score
at Village Dermatology

“Everyone has seen skincare TikToks. Especially the younger crowd – they’re finding their dermatologist online.”

Dr. Neda Nosrati

Co-Founder

village-derm 1 Watch the webinar >
4.5 stars
Overall on Google
up from 2.5 stars

“Our Google reviews didn’t reflect the positive feedback we were getting from patients. Now, those reviews advertise that not only are we a great place to get care, but we’re a great place to work.” 

Holly Preston

Former COO

Group 26574 Watch the video >

POWERED BY THE PLATFORM

Welcome patients to your business

Attract patients to your website, then capture the demand with online scheduling and patient
self-service.

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

Calculate the impact of fuller schedules

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

For every patient journey

Find a fit for every one of your unique patients.

 
Ahmed icon
Ahmed, 53
Business owner
Frame Houston, Texas
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Looking for treatment for seasonal allergies
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Finds that Hayes Valley Health has the best online reviews
Group 12971 Feedback
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Books from Google
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Laura Icon
Laura, 29
Expecting mom
Frame Seattle, WA
 
Laura Icon
Laura, 29
Expecting mom
Frame Seattle, WA
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Willing to travel for her ideal OB experience
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Impressed by online reviews from other expecting moms
Group 12971 Feedback
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Website helps convince Laura that Hayes Valley Health is the right fit
 
Ahmed icon
Ahmed, 53
Business owner
Frame Houston, Texas

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Who we serve Get a demo

Frequently asked questions

What is patient feedback software, and why is it essential for healthcare providers?

Patient feedback software allows providers to collect and manage patient reviews and feedback. It helps ensure positive feedback is shared to attract new patients and negative feedback is addressed privately. This process can help gain and maintain a strong online reputation.

Why does reputation management for healthcare matter?

Reputation management in healthcare is significant because patients are increasingly relying on online reviews when choosing a provider. A solid reputation in a competitive healthcare landscape can improve credibility and overall business growth.

How does Luma’s feedback and reputation management system work?

Luma’s platform automates the process of collecting feedback after patient visits. Happy patients are encouraged to leave positive reviews on platforms like Google and Facebook, while negative feedback is routed to private surveys for follow-up.

Can Luma's platform integrate with my existing EHR system?

Yes, Luma's patient feedback solution integrates seamlessly with most EHR systems. It's designed to automate the process within your existing workflows, making collecting reviews much easier.

How do automated feedback prompts work?

After each patient visits, Luma automatically sends a feedback request via text or email. If the patient is satisfied, patients are asked to leave a review on popular platforms. If dissatisfied, they are directed to a private survey so your team can address their concerns.

Can Luma support feedback in multiple languages?

Yes, Luma’s platform supports multilingual messaging, enabling feedback collection in over 30 languages.

How quickly can I implement Luma’s feedback and reputation management system?

Luma is designed to be easy to install at any point in your EHR lifecycle. Setup is quick, and the platform's configurable nature allows your organization to start collecting feedback almost immediately.

How can I track the impact of feedback on patient appointments and satisfaction?

 Luma provides analytics and reporting tools that allow providers to track patient feedback and online reviews and show how they impact patient appointments and overall satisfaction.

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