LUMAPAY

Collect copays and balances faster

A simple, mobile payment experience, included alongside patients’ other automated reminders, reduces time to collect and manual staff follow-up.
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The benefits of LumaPay

Margins are tighter than ever, with collection often taking a month or more after service.
Easy, automated payment integrated with the Luma platform helps your organization:

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Collect revenue without relying on more staff
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Reduce solutions and overhead to manage payments
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Prevent day-of bottlenecks and unpaid balances

HOW IT WORKS

Simple for staff, patients, and administrators.

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1. Staff see due balance in Ryan’s prep checklist

Alongside uploaded insurance and signed consents

2. Ryan receives pre-visit reminder to pay balance

Completes quick mobile payment with card on file

3. Financial administrator reports on balances paid pre-visit


From secure reporting dashboard

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1. Staff see due balance in Ryan’s prep checklist

Alongside uploaded insurance and signed consents

2. Ryan receives pre-visit reminder to pay balance

Completes quick mobile payment with card on file

3. Financial administrator reports on balances paid pre-visit


From secure reporting dashboard

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LumaPay processes payments using Stripe, the world-leading payments platform used by
companies across industries and trusted for its security and fraud prevention.

 

Automated. Simple. Transparent.

Reduce the time, effort, and software needed to collect, without sacrificing patient experience
or back-end transparency.

 

PATIENT-FACING STAFF

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Customized prep checklist
Goodbye, sticky notes. Staff can customize checklists for each appointment type (for example, prep for colonoscopies), personalized based on what the patient has already completed.


Payments are checked off as they’re completed, along with tasks like eligibility checks and insurance card uploads.

BACK-OFFICE ADMINISTRATOR

Transparent reporting  & secure workspace 
Financial administrators have secure access to the payment details and actions they need, including:

  • Taking action on refunds, chargebacks, and other
    sensitive tasks
  • Reconciling with banks and EHR
  • Reporting on payments by date, status, and more,
    with per-payment drill-down 
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POWERED BY THE PLATFORM

A great experience at every part of the healthcare journey

Smooth insurance upload and eligibility checks. Timely and simple payment. Personalized pre-visit prep. It all adds up to a great experience for staff, patients, and your business.

 

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

Calculate the impact of LumaPay

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Who we serve Get a demo

Frequently asked questions

Does LumaPay have reporting and tracking features?

LumaPay offers detailed reporting features for financial administrators, allowing them to track payments, manage refunds, and reconcile with banks and EHR systems. You can easily view payments by date and status and even drill down to specific transactions.

How does LumaPay help reduce manual payment collection tasks?

LumaPay automates much of the payment collection process by sending reminders and collecting copays or balances before the patient’s visit. This reduces the need for staff to follow up on payments manually, saving time and preventing bottlenecks on appointment day. It also integrates payment tracking into the patient’s prep checklist, so staff can see when a payment has been made in real time.

Can patients pay their balance before their appointment?

They can! LumaPay allows patients to settle their copays and balances ahead of their visit through a simple mobile payment experience. This speeds up check-in and helps get more payments collected.

How secure is LumaPay for patient payments?

Powered by Stripe, one of the world’s leading payment platforms, LumaPay ensures that every transaction is secure and compliant with industry standards. You and your patients can trust that their payment information is protected.

Does LumaPay integrate with my current EHR system?

Yes. LumaPay integrates seamlessly with leading EHR systems, connecting all payment details, eligibility checks, and insurance information.

How easy is LumaPay for patients to use?

LumaPay is designed to offer a simple, mobile-first payment experience. Patients receive automated reminders to pay their balance, and they can complete payments with just a few clicks using their preferred payment method.

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