SCHEDULING & APPOINTMENT MANAGEMENT

Fill your schedule without phone calls.

Bring in more patients and keep your schedules full with patient self-scheduling when and where it’s convenient – from SMS, your website, or Google. Patients can reschedule or cancel from SMS, reducing phone calls and saving staff time.
Get a demo
play_circle_outline (1) Watch the video
Group 26695 (1)
“
Before Luma, we didn’t have great visibility into our rescheduling efforts. We didn’t know if patients were calling back or not. Now, we’ve been able to give the patients control and let them be in the driver’s seat to get what they need.”
Michelle Winfield-Hanrahan, RN, BSN, MHA, MSN Clinical Chief Access Officer & Associate Vice Chancellor of Access
UAMS_LOGO
$138M
captured annually
within one year
image-Sep-25-2024-04-40-23-0639-AM
Read the case study >
86%
fewer inbound calls
with patient self-service
image 13
Read the case study >
$13M+
captured annually from
prevented no-shows 

123123123
$138M
captured annually
within one year
image-Sep-25-2024-04-40-23-0639-AM
Read the case study >
86%
fewer inbound calls
with patient self-service
image 13
Read the case study >
$13M+
captured annually from
prevented no-shows 

123123123
Read the case study >

HOW IT WORKS

Easy patient scheduling, without the hold times.

Easy patient scheduling, even for complex appointments

Referrals, open orders, care gap campaigns, multiple linked appointments, specific providers, and much more.

  • Any appointment
  • Any channel
  • Any need (rebook/waitlist)
Image 1
  • Any appointment

    Easy patient scheduling, even for complex appointments

    Referrals, open orders, care gap campaigns, multiple linked appointments, specific providers, and much more.

    Image 1
  • Any channel

    Easy patient scheduling, from any channel

    AI-enabled voice concierge, your website, Google, or a prompt in the patient’s preferred channel.

     

    Image 2
  • Any need (rebook/waitlist)

    Easy patient scheduling and appointment management

    Patients can cancel, reschedule, or join a waitlist, avoiding digital dead ends that create more phone calls.

    Image 3

EHR-icon Group

Integrates with your EHR

Your EHR remains the source of truth with near-real-time availability and bi-directional

writeback.

 

Learn more about EHR integration >

FEATURES

Many different channels, for many different patients

24/7 access brings patients to you, no matter how they want to access care or what language

they speak.

SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Learn more >
Web

Bring patients in with scheduling front-and-center on your website.

Learn more >
Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Learn more >
Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks many languages).

Learn more >
LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Learn more >
Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.
Default Image
SMS

Prompt patients to schedule via text message (recalls, care gaps, referrals, etc) and let them reschedule if needed.

Learn more >
Web

Bring patients in with scheduling front-and-center on your website.

Learn more >
Schedule with Google

Capture demand for your services with scheduling right from Google search results.

Learn more >
Navigator (AI Voice)

Empower patients with the convenience of self-service and the personal touch of a concierge (that speaks many languages).

Learn more >
LumaBot

Guide patients to schedule with an intelligent chatbot on your website.

Learn more >
Scheduler Assist

Help call center staff quickly schedule with logic-based decision trees while patients are on the line.

Learn more >

Handles complexity behind the scenes

Layer_32

 

Guided scheduling experience
Help patients find the right provider, location, and appointment type for them with customizable scheduling questionnaires.

2-Sep-25-2024-12-46-25-6417-PM

 

Rules-based guardrails
Prompt patients to schedule or reschedule with the providers, appointment types, and lengths that match their needs.

Frame-1

 

Reliable integration with your EHR
Keep your EHR the source of truth with near-real-time availability and bi-directional writeback, so there’s no double-documentation for staff.

What others are saying

86%
fewer
inbound calls

“Our website doesn’t look like Luma, it looks like Sun River Health. Luma is behind-the-scenes, but our patient is getting the Sun River Health experience.”

Carlos Ortiz

Deputy COO

image 19-2 Read the case study >
1,500
patients book online
every month

“The personal touch Luma brings has translated to better care for our patients. We can provide customized care that they need, 24/7.”

Tom Zeug

COO

image 18-1 Read the case study >
74%
endo patients rescheduled
instead of canceling

“Before Luma, we didn’t know if patients were calling back or not. Now, we’ve been able to give the patients control and let them be in the driver’s seat.”

Michelle Winfield-Hanrahan

RN, BSN, MHA, MSN, Clinical Chief Access Officer & Associate Vice Chancellor of Access

Dent Neurologic 2 Read the case study >
86%
fewer
inbound calls

“Our website doesn’t look like Luma, it looks like Sun River Health. Luma is behind-the-scenes, but our patient is getting the Sun River Health experience.”

Carlos Ortiz

Deputy COO

image 19-2 Read the Case Study >
1,500
patients book online
every month

“The personal touch Luma brings has translated to better care for our patients. We can provide customized care that they need, 24/7.”

Tom Zeug

COO

image 18-1 Watch the webinar >
74%
endo patients rescheduled
instead of canceling

“Before Luma, we didn’t know if patients were calling back or not. Now, we’ve been able to give the patients control and let them be in the driver’s seat.”

Michelle Winfield-Hanrahan

RN, BSN, MHA, MSN, Clinical Chief Access Officer & Associate Vice Chancellor of Access

Dent Neurologic 2 Watch the video >

POWERED BY THE PLATFORM

No digital dead ends for patients

Don’t just get patients onto your schedule – keep them there. Actionable cancellation, rescheduling, and waitlist helps patients self-serve when life happens and keeps your schedules
full.

Referrals

Bring in new patients

Group 13077
Actionable Reminders

Empower patients with next steps

icon - reminders
Scheduling

Let patients book from anywhere

icon - scheduling
Patient Communications

Reach all your patients

icon - comms
Payments

Take care of financials

icon - pay
Recall

Bring patients back

Group 137612
icon - fax
Fax Transform

Simplify back-office workflows
icon - front door
Front Door

Welcome patients via Navigator or LumaBot
icon - waitlist
Waitlist

Keep patients on the schedule
icon - intake
Intake

Prep patients for care
icon - eligibility
Eligibility

Check patient's coverages

Calculate the impact of a full schedule

Fill Empty Appointment Slots

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

For every patient journey

Find a fit for every one of your unique patients.

 
Mask group (5)
Josiah, 22
College athlete
Frame-4 Baltimore, MD
Group 12970-1
Has a telehealth visit for knee pain
Group 26758
Gets a notification when his referral is processed
Group 12971 Referrals
Group 26760 (1)
Receives SMS with link to schedule referral
Group 12971 Patient Self-Scheduling
 
Ellipse 156 (1)
Ruth, 74
Retired
Frame-4 Stillwater, OK
Ellipse 140-1
Nia, 42
Mom of 2
Frame-4 Los Angeles, CA
 
Ellipse 156 (1)
Ruth, 74
Retired
Frame-4 Stillwater, OK
Layer_6 (6)
Needs annual Medicare Advantage visit
Group 26758
Receives recall message from her doctor
Group 12971 Actionable Reminders
Group 26760 (1)
Schedules from her iPad
Group 12971 patient Self-Scheduling
 
Mask group (5)
Josiah, 22
College athlete
Frame-4 Baltimore, MD
Ellipse 140-1
Nia, 42
Mom of 2
Frame-4 Los Angeles, CA
 
Ellipse 140-1
Nia, 42
Mom of 2
Frame-4 Los Angeles, CA
Group 14179-1
Looks up pediatricians in her new state
Group 26758
Books kids’ appointments from Google
Group 12971 SCHEDULE WITH GOOGLE
Group 26760 (1)
Accepts a sooner appointment time via SMS
Group 12971 WATILIST
 
Mask group (5)
Josiah, 22
College athlete
Frame-4 Baltimore, MD
Ellipse 156 (1)
Ruth, 74
Retired
Frame-4 Stillwater, OK

What sets Luma apart

icon_workflow 1
Install quickly and easily, at any point in your EHR lifecycle
icon_workflow 1 (1)
Configurable to support your most complex workflows
icon_increase 1
Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Who we serve Get a demo

Frequently asked questions

How does Luma's patient scheduling software work?

Luma's scheduling process allows patients to book, reschedule, or cancel appointments using SMS, your website, or Google.

Is the scheduling system easy for patients to use?

It's very easy. Patients can schedule their appointments either through SMS, your website, or Google—whichever they prefer. Even those users who aren't super tech-savvy can quickly book or reschedule without any confusion. It's designed to be straightforward.

Can Luma handle more complex scheduling needs?

Whether it's linked appointments, referrals, follow-ups, or specific provider requests, Luma's software can handle it all. It uses a rules-based approach to make sure patients are matched with the right provider and appointment type.

Can this system work with my existing EHR?

Luma's scheduling software integrates smoothly with most EHR systems, updating in near-real-time. Everything syncs automatically, so your staff won't have to enter the same info twice.

What benefits can we expect from using Luma's scheduling software?

You'll likely see fuller schedules, fewer no-shows, and happier patients.

Can it send appointment reminders to patients?

Yes. Patients will receive automated reminders through SMS. Patients can confirm, reschedule, or cancel directly from the reminder.

What kind of support is available if I need help with the software?

Luma offers comprehensive support, from setup to ongoing assistance.

​