An automated referral system is a means of generating and managing referrals automatically without the need for manual work. Because the entire process is automated, it saves time and makes managing referrals much more efficient.

Luma’s software automates steps that would normally take hours. From sending automated scheduling reminders to syncing everything with your EHR, it handles the complexity behind the scenes, so your staff doesn’t have to chase patients or paperwork.

Yes, Luma integrates seamlessly with most EHR systems. Referrals, appointments, and patient data are automatically updated in real time.

Our platform handles everything from sending the initial referral confirmation to scheduling reminders and follow-up messages. You can also customize the messaging and timing based on your practice’s needs so patients get the right communication at the right time.

Luma keeps things moving by sending gentle reminders on a set cadence. If a patient still doesn’t respond, you can customize outreach to ensure they follow through, whether through additional reminders or manual staff intervention.

Yes, you’ll have full visibility into where each referral is in the process.

Absolutely. By improving referral follow-through, increasing conversion rates, and reducing manual tasks, Luma can help prevent lost revenue from missed appointments. Practices using Luma have seen significant increases in referral conversion as well as a clear return on investment through smoother operations and higher patient volumes.