Recording and Slides

How can you balance meeting growing patient demand with sustainable approaches to optimize capacity? This webinar recording will walk you through the techniques that providers are using to boost access to care like:

  • Implementing a successful outreach strategy
  • Building an always-open digital front door
  • 8 ways to stay connected throughout the care journey
  • Scaling your business to meet demand
Patient Access Webinar

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Meet the speaker

Alex Harris

Meet the speaker

Alex Harris

Product Marketing Manager at Luma Health

Alex has spent most of this past decade working with healthcare providers on issues of access, quality, and value-based care. Currently, she helps care delivery organizations leverage Luma Health’s patient engagement platform to drive population health goals. 

Most recently, Alex analyzed the impact of state and federal payment policy on community health centers, driving health center participation in innovative payment models ranging from ACOs to pay for performance initiatives. She has a Master’s of Public Health from UNC Chapel Hill and is passionate about healthcare innovations that have a real impact on health and wellbeing.

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Over 100,000 providers love Luma Health

Medhavi J. Rating

Reminders have dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments. More reliable than a human to confirm appointments with DEEP Integration with most EMR systems.

Michel R. Rating

Very satisfied with the product. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, helping them to focus on other important items within the office. 

Caitlin B. Rating

We've seen an increase in appointment attendance, a decrease in last minute no-shows/cancellations, and a spike in positive reviews/recommendations. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Bill H. Rating

Completely positive and well received by all staff. This is a no-brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

Jennifer J. Rating

Our improved Google rating has brought in new patients that may have gone to another practice. Patients appreciate the opportunity to communicate via text and don't have to wait on hold.

Taylor E. Rating

I love the self-automation. It's amazing that you can set perimeters to pretty much every function. We LOVE the "Hub" to and being able to communicate with patients through Luma.

Chris G. Rating

We are able to save employee time by not having to play phone tag with patients. Also, we are able to fill the no show appointment slots much more effectively.

Marlynn M. Rating

Just do it. Once we began using Luma, our phone calls in and out were fewer as so many calls were to confirm or patients calling to cancel or reschedule their appointments.