ANALYTICS

Get a clear look at your ROI.

With Luma, the data you need to make decisions is right at your fingertips – from where providers are spending time to how many patients are using your waitlist. Slice, dice, and dive deeper into the data, with data-driven recommendations and shareable summaries.

Learn about Insights Center
Learn about Executive Summary
Group 27009 (1)
“
We already know how valuable Luma is, but this will help us show others how valuable it is too.”
Beckey Wilson Manager, Informatics
Group 26998 (1)

Insights driven by data science.

Luma’s reporting brings you powerful visualizations and actionable recommendations, driven by our analysis of 700M+ patient interactions. For example, you can:

Group 26999 (1) Pinpoint where patients need more support
Group 27000 (1) Understand which providers are over- or under-utilized
Group 27001 (1) Visualize how many referred patients complete visits

FEATURES

Your data, your way

Luma’s Insights Center gives you many different ways to visualize, dig into, and share your data to drive great outcomes.

Start with a home base for reporting.

From the Insights Center dashboard, key metrics, reports, and recommendations are summarized for easy review.

  • Dashboard
  • Patient journeys
  • Provider time
  • Executive Summary
  • Drill-down
Image 1
  • Dashboard

    Start with a home base for reporting.

    From the Insights Center dashboard, key metrics, reports, and recommendations are summarized for easy review.

    Image 1
  • Patient journeys

    Travel the patient journey, step by step.

    Sankey and funnel charts help you quickly visualize the effectiveness of the patient journey and pinpoint improvements.

    Image 2
  • Provider time

    Understand providers’ time.

    Luma’s True Time reports show you how providers spent their week, with trend mapping to help you dig into provider utilization. 

    Image 3
  • Executive Summary

    Share your ROI.

    The Executive Summary combines customizable metrics with your organization’s baselines to share tangible improvements (staff time saved, appointment revenue captured, and more.)

    Image 4
  • Drill-down

    Dive as deeply as you need.

    Every report and visualization is designed for slicing, dicing, and drilling down. Go from a high-level visualization of no-shows to details on specific appointments in a snap, or create your own reports.

    Image 5

Flexible. Actionable. Customizable.

Whether you’re looking to increase your referral conversion or prepare for an executive meeting,
Luma’s reporting supports your needs.

OPERATIONAL REPORTING

Group 27008 (1)

Actionable visualizations

Save hours digging through data and jump right to discovery. Self-service visualizations help you dig in to hunches and questions.

No matter what you want to know, out-of-the-box and custom queries help you get the answers fast. 

EXECUTIVE INSIGHTS

Clear, value-based overviews

The customizable and shareable Executive Summary report showcases your organization’s ROI and unique business outcomes with Luma. For example, share:

  • Revenue captured
  • Staff time saved
  • Increases in referral conversion and schedule utilization
Frame 10122453 (1)

POWERED BY THE PLATFORM

Understand and optimize the patient journey

From new patient scheduling to ongoing preventive care, Luma helps you create a better patient
journey – and continue to improve it over time.

Referrals

Bring in new patients

Group 13077
Actionable Reminders

Empower patients with next steps

icon - reminders
Scheduling

Let patients book from anywhere

icon - scheduling
Patient Communications

Reach all your patients

icon - comms
Payments

Take care of financials

icon - pay
Recall

Bring patients back

Group 137612
icon - fax
Fax Transform

Simplify back-office workflows
icon - front door
Front Door

Welcome patients via Navigator
icon - waitlist
Waitlist

Keep patients on the schedule
icon - intake
Intake

Prep patients for care
icon - eligibility
Eligibility

Check patient's coverages

Calculate the impact of a full schedule

Fill Empty Appointment Slots

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

https://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What sets Luma apart

icon_workflow 1 (2)
Install quickly and easily, at any point in your EHR lifecycle
icon_workflow 1 (3)
Configurable to support your most complex workflows
icon_increase 1 (1)
Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Try it out Get a demo
​