ANALYTICS

Get a clear look at your ROI.

With Luma, the data you need to make decisions is right at your fingertips – from where providers are spending time to how many patients are using your waitlist. Slice, dice, and dive deeper into the data, with data-driven recommendations and shareable summaries.

Learn about Insights Center
Learn about Executive Summary
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“
We already know how valuable Luma is, but this will help us show others how valuable it is too.”
Beckey Wilson Manager, Informatics
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Insights driven by data science.

Luma’s reporting brings you powerful visualizations and actionable recommendations, driven by our analysis of 700M+ patient interactions. For example, you can:

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FEATURES

Your data, your way

Luma’s Insights Center gives you many different ways to visualize, dig into, and share your data to drive great outcomes.

Start with a home base for reporting.

From the Insights Center dashboard, key metrics, reports, and recommendations are summarized for easy review.

  • Dashboard
  • Patient journeys
  • Provider time
  • Executive Summary
  • Drill-down
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  • Dashboard

    Start with a home base for reporting.

    From the Insights Center dashboard, key metrics, reports, and recommendations are summarized for easy review.

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  • Patient journeys

    Travel the patient journey, step by step.

    Sankey and funnel charts help you quickly visualize the effectiveness of the patient journey and pinpoint improvements.

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  • Provider time

    Understand providers’ time.

    Luma’s True Time reports show you how providers spent their week, with trend mapping to help you dig into provider utilization. 

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  • Executive Summary

    Share your ROI.

    The Executive Summary combines customizable metrics with your organization’s baselines to share tangible improvements (staff time saved, appointment revenue captured, and more.)

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  • Drill-down

    Dive as deeply as you need.

    Every report and visualization is designed for slicing, dicing, and drilling down. Go from a high-level visualization of no-shows to details on specific appointments in a snap, or create your own reports.

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Flexible. Actionable. Customizable.

Whether you’re looking to increase your referral conversion or prepare for an executive meeting,
Luma’s reporting supports your needs.

OPERATIONAL REPORTING

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Actionable visualizations

Save hours digging through data and jump right to discovery. Self-service visualizations help you dig in to hunches and questions.

No matter what you want to know, out-of-the-box and custom queries help you get the answers fast. 

EXECUTIVE INSIGHTS

Clear, value-based overviews

The customizable and shareable Executive Summary report showcases your organization’s ROI and unique business outcomes with Luma. For example, share:

  • Revenue captured
  • Staff time saved
  • Increases in referral conversion and schedule utilization
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POWERED BY THE PLATFORM

Understand and optimize the patient journey

From new patient scheduling to ongoing preventive care, Luma helps you create a better patient
journey – and continue to improve it over time.

Referrals

Bring in new patients

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Actionable Reminders

Empower patients with next steps

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Scheduling

Let patients book from anywhere

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Patient Communications

Reach all your patients

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Payments

Take care of financials

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Recall

Bring patients back

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Fax Transform

Simplify back-office workflows
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Front Door

Welcome patients via Navigator or LumaBot
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Waitlist

Keep patients on the schedule
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Intake

Prep patients for care
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Eligibility

Check patient's coverages

Calculate the impact of a full schedule

Fill Empty Appointment Slots

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Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)

Save Front-office Staff Time

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Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)

Enhance Call Center Efficiency

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Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)

Reduced No-Shows

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See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

Increased Collections

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Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Fill Empty Appointment Slots

Fill Empty Appointment Slotshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2081.png

Increase revenue by using Luma to keep your schedules full (including last-minute cancellations).

Monthly Visit Volume
Average Value of a Visit ($)
Increased Collections

Increased Collectionshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2078.png

Improve revenue cycle efficiency by using Luma to automate payments.

Monthly Visits Owing a Copay
Average Copay ($)
Current Time-of-Service Copay Collection Rate (%)
Enhance Call Center Efficiency

Enhance Call Center Efficiencyhttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2079.png

Reduce costs by empowering callers with Luma’s automated, AI-driven self-service options.

Monthly Call Volume
Hourly Labor Cost ($)
Save Front-office Staff Time

Save Front-office Staff Timehttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2082.png

Improve staff efficiency by automating administrative tasks with Luma.

Monthly Visit Volume
Hourly Labor Cost ($)
Reduced No-Shows

Reduced No-Showshttps://9046263.fs1.hubspotusercontent-na1.net/hubfs/9046263/Group%2080.png

See how much your no-shows are costing you and how much Luma can reduce them.

Monthly Visit Volume
Current No-Show Rate (%)
Average Value of a Visit ($)

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Try it out Get a demo
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