THE GOAL:
The FQHC wanted to increase its capacity to work through its attribution list and ensure patients were getting the care they needed.
With more than 30,000 patients on our attribution list, we couldn't rely on manual phone outreach to communicate with patients, schedule appointments and ensure no one was falling through the cracks. Implementing Luma Health’s automated text outreach and online scheduling systems enabled us to connect with more patients and get them through our doors. Our results after switching to text messages exceeded our expectations — we successfully scheduled an additional 1,556 appointments during just one month of outreach.”
Josh Smith, VP of IT
SALUD FAMILY HEALTH CENTERS
THE PROBLEM: Thousands of attributed patients made manual outreach and appointment scheduling overwhelming
For Salud Family Health Centers — an FQHC in Colorado — manual patient outreach and appointment scheduling for attributed patients was overwhelming. Too much time was being spent attempting to contact each patient individually by phone, making it impossible for staff to effectively communicate with all attributed patients and get them the appropriate care.
THE SOLUTION: Interactive text messaging improved patient access to care via automated appointment scheduling
Salud Family Health Centers adopted Luma Health’s Total Patient Engagement platform to upgrade its patient outreach. Rather than calling patients manually, staff was able to utilize HIPAA-compliant two-way text messaging to increase both patient outreach and appointment scheduling.
THE RESULTS: Partnering with Luma Health, Salud Family Health Centers achieved these results:
- 74% of messages delivered received a patient response
- 1,556 additional appointments scheduled through attribution messaging in one month
- 33 additional appointments scheduled per month via Luma Health’s Smart Waitlist
LEARN MORE ABOUT OUR CUSTOMER OUTCOMES
INTERACTIVE CALCULATOR
INFOGRAPHIC
TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES
Automated Referral Management
Empowers referred patients to automatically schedule appointments via text
AI Reminders
Reduces no-shows by enabling patients to easily confirm, cancel or reschedule
REASONS FQHCs PARTNER WITH LUMA HEALTH
Reduce total call volumes and save staff time while making it easier and more convenient for patients to schedule appointments.
Ensure attributed patients are receiving the appropriate healthcareto meet their needs and improve health outcomes.
Keep providers’ appointment calendars full by automatically filling cancelled appointments with waitlisted patients.
Bi-directional sync
Syncs in real time
Luma Health’s integration with eClinicalWorks empowers healthcare practices with the most accurate and up-to-date patient information. This integration enables healthcare teams to schedule appointments through automated outreach with patients. It also allows for full automation of appointment reminders, cancellation management and appointment refills with waitlisted patients.
