We needed to make it easier for referred patients to schedule appointments. With that goal in mind, we implemented Luma Health’s two-way text messaging solution and watched patient engagement transform — even among our older population. Patients have embraced texting and now have better access to care and an open line of communication with our healthcare team. I’ve been surprised by the simplicity of this process and the results. We’re reaching patients and scheduling referral appointments faster than ever before.”
Amy Germann, Practice Administrator
DURHAM NEPHROLOGY ASSOCIATES
TOTAL PATIENT ENGAGEMENT PLATFORM™ FEATURES
Automatically prompts referred patients to self-schedule at their convenience
Reduces no-shows by enabling patients to easily confirm, cancel or reschedule
Automatically offers waitlist patients available appointments
WHY NEPHROLOGY PRACTICES PARTNER WITH LUMA HEALTH
More than 30% of patients initiating dialysis receive a late referral.
Chronic kidney disease
affects 1 in 7 adults.
Early referrals can decrease hospital stays for nephrology patients by 8.8 days.
Epic + Luma Health means faster access to quality care for patients and increased ROI for providers
Syncs in real time
Luma Health’s integration with Epic gives practices the most accurate and up-to-date patient information. This integration enables healthcare teams to schedule referral appointments more quickly. It also enables teams to manage cancellations and quickly refill appointments with waitlisted patients.
Do you want to improve your referral process and see results like Durham Nephrology Associates?