Operational AI for:
- access
- engagement
- intake
- payments
We were looking for efficiency — and we found it with Luma's AI. It took manual work off our plates and significantly decreased our call volume.
Michelle Winfield-Hanrahan, BSN, MHA, MSN, Chief Clinical Access Officer and Assistant Vice Chancellor of Access, UAMS
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The staff time savings are significant, and our patients are getting quick answers and a better consumer experience.
Annie Wang, Digital Product Manager, Banner Health
Every fax sitting in the queue means a delay in patient care. Hundreds of faxes are now being acted on right away instead of waiting in the queue for weeks.
Emily Smythe, EMR & Technology Systems Manager, DENT Neurologic Institute
The AI is very accurate, and the EHR integration has been rock-solid since day one.
Kurt Schmidt, Director of EHR, Phelps Memorial Health Center
Upcoming events
Visit us at ViVE
February 22-25, Los Angeles
At the session “How AI Fixed a Hidden Fax Drain on Staff Time,” learn how Northfield Hospital & Clinics used Luma’s AI to cut fax burden by 90% and transform staff’s workdays.
Stop by booth #832 for a demo of Luma’s AI in action.
Visit us at ViVE
February 22-25, Los Angeles
At the session “How AI Fixed a Hidden Fax Drain on Staff Time,” learn how Northfield Hospital & Clinics used Luma’s AI to cut fax burden by 90% and transform staff’s workdays.
Stop by booth #832 for a demo of Luma’s AI in action.
Scottsdale Inst. webinar
April 2, 2026 | 2-3PM ET
Exclusive conversation for health system leaders
Join us for "AI in Action to Transform Health System Operations" with health systems using Luma's Operational AI (exclusive to Scottsdale Institute members).
Registration info coming soon.
Join an EHR exec session
See Operational AI in action in your EHR, hear from fellow leaders, and gain strategies for improving your outcomes, efficiency, and revenue. Fill out the form below for more information about our upcoming Spring-Fall 2026 Executive Sessions. Up next: Epic, athenahealth, and eClinicalWorks!
Operational AI Resources
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Order Management Agent Case Study
At Phelps Memorial Health Center, Luma’s agents help a rural health system’s staff spend 85% less time on faxes.
Conversational AI Overview
Learn how Luma integrates deeply with your EHR for more efficient staff and an elevated patient experience across voice, SMS, and chat.
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Conversational AI Case Study
At Banner Health, AI-powered chat helps a large multi-state integrated delivery network handle 2,300 conversations annually.
Order Management Agent Case Study
At DENT Neurologic Institute, Luma’s agents help the US’ largest outpatient neurology practice process 15x more faxes daily without hiring.
Conversational AI Case Study
At UAMS, conversational voice helps an academic medical center handle 10,000+ after-hours calls annually.
Agentic Access Overview
Learn how Luma's AI transforms manual fax, referral, and order management workflows into efficient, automated end-to-end throughput.
