ACCESS AND RETENTION

Attract new patients and keep them coming back with ease

Make getting to you easy, not daunting. Automated referral follow-up, patient self-scheduling from Google or your website, and SMS waitlist offers help new and returning patients get on your schedule. Happy reviews from Luma’s automated feedback prompts help other new patients find you online.

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Group 26967
Group 26627
Group 26626
“
Our practice continues to grow as the Charlotte area expands. Luma helps us reach new and prospective patients and get them into our offices.”
 
Olena Scarboro Director of Marketing and Physician Recruiting
CEENTA
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80
call hours saved per month
and 30% less hold time
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60%
referrals converted
to scheduled appointments
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80
hours per week saved
in DENT’s call center
Dent Neurologic 2 (1)
Read the case study >
80
call hours saved per month
and 30% less hold time
NH-Logo 1
Read the case study >
60%
referrals converted
to scheduled appointments
logo-loeye
Read the case study >
80
hours per week saved
in DENT’s call center
Dent Neurologic 2 (1)
Read the case study >
Group 26763 (2)

more referral conversions, less manual work

Referrals

Let patients know the status of their referral, ensure they schedule, and automate follow-up – it all stays integrated with your EHR.

22% of referred patients schedule by SMS

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Group 26762 (3)

UNFILLED SLOTS HAVE MET THEIR MATCH

Waitlist

Match patients with the right openings via automated SMS offers, for fuller schedules without manual calling.

Patients seen 33 days sooner

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Group 26968

SCHEDULING WITHOUT WAITING ON HOLD

Scheduling

Patients can schedule when and where it’s convenient – from SMS, your website, Google, or AI-enabled conversations.

$138M captured in one year with rescheduling

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Group 26761

5-star experiences that build your brand

Feedback

When patients look for care online, make your organization the easy choice with hundreds of positive reviews.

4.5 stars on Google using Luma

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From the industry

“

Luma Health is really great for new patient referrals.

We put our new referrals in the system, and it sends the patients up to five messages to give us a call. It is really easy to use. I have had really good feedback.”

Analyst/Coordinator

October 2023

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“

The wait list feature allows patients to cancel and reschedule

appointments. That is great. Our EHR offers a patient communication product, but it doesn’t work for our practice.”

Director

December 2023

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“

The key thing with Luma Health is that it has a bidirectional interface.

Luma Health is really hitting the mark in terms of what we need to do for our organization. Luma Health is very easy for our office staff members to use."

VP/Other Executive

September 2024

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“

We are automating patients’ ease of access

and they don’t even realize that. Many patients who have been added to wait lists have been moved up to an earlier appointment with no human intervention, and that is huge.”

VP/Other Executive

April 2023

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“

One of our major goals was to give patients access

whether we were open or not. The product promotes increased patient engagement with their healthcare, and it creates access for patients, which is huge."

COO

January 2023

klas-color-logo 1
“

Luma Health is really great for new patient referrals.

We put our new referrals in the system, and it sends the patients up to five messages to give us a call. It is really easy to use. I have had really good feedback.”

Analyst/Coordinator

October 2023

klas-color-logo 1
“

The wait list feature allows patients to cancel and reschedule

appointments. That is great. Our EHR offers a patient communication product, but it doesn’t work for our practice.”

Director

December 2023

klas-color-logo 1
“

The key thing with Luma Health is that it has a bidirectional interface.

Luma Health is really hitting the mark in terms of what we need to do for our organization. Luma Health is very easy for our office staff members to use."

VP/Other Executive

September 2024

klas-color-logo 1-1
“

We are automating patients’ ease of access

and they don’t even realize that. Many patients who have been added to wait lists have been moved up to an earlier appointment with no human intervention, and that is huge.”

VP/Other Executive

April 2023

klas-color-logo 1
“

One of our major goals was to give patients access

whether we were open or not. The product promotes increased patient engagement with their healthcare, and it creates access for patients, which is huge."

COO

January 2023

klas-color-logo 1

Explore what’s possible with the Patient Success Platform™

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