NOVEL WORKFLOWS
Build something novel with Luma.
When you’re ready to go beyond pre-built and even configurable workflows, Luma is your platform for innovation. Powerful EHR-integrated actions and unparalleled flexibility mean the only limit is your organization’s needs.
Luma Health’s strongest point is that they don’t want us to fit into their mold. They want to fit into our mold.
Finding a vendor like that is a game changer. Luma Health wants to adapt to our workflow and give us the outcomes that we want.”
COO
January 2023, KLAS review
We chose Luma because of their speed to impact.
We were looking for a group who would co-design the patient experience with us and hit the ground running.”
Jeff Johnson
VP of Innovation and Digital Business
SEE THEM IN ACTION
Impactful workflows for any use case
Across the Luma community, healthcare organizations are using Luma integrated with leading EHRs like Epic, Oracle Health, and MEDITECH to power innovative solutions to tricky challenges.
Here are just a few of the most popular workflows our community is using:
Automatically reach out after a no-show with a prompt to reschedule for the same provider, duration, and appointment type.
When a provider is unavailable, reach out to all their scheduled patients at once, with a customized prompt to reschedule.
Automatically offer transportation to patients who might need it, then follow up with staff or your existing vendor.
Find referred patients who have been waiting the longest, prompt them to schedule, and update the referral in your EHR – no manual steps required.
Reach out to patients based on procedures or diagnoses with customized next steps, such as scheduling a screening.
Automatically reach out after a no-show with a prompt to reschedule for the same provider, duration, and appointment type.
When a provider is unavailable, reach out to all their scheduled patients at once, with a customized prompt to reschedule.
Automatically offer transportation to patients who might need it, then follow up with staff or your existing vendor.
Find referred patients who have been waiting the longest, prompt them to schedule, and update the referral in your EHR – no manual steps required.
Reach out to patients based on procedures or diagnoses with customized next steps, such as scheduling a screening.
With Spark, translate patient's text messages or toggle to see the original. Translate your responses back to the patient's language before sending.
If a workflow doesn’t already exist,
build one in minutes
NOVEL WORKFLOW IN ACTION
“Text the CEO” at Banner Health
Text the CEO is one of our most widely-used digital initiatives.
We've gone from paper comment forms to patients being able to scan a QR code and send their feedback directly to hospital leadership. It's transformed our ability to improve patients' experiences while they're still with us."
Rather than wait for patients to leave feedback after care, Banner Health uses Luma to power a
direct line of communication between patients and hospital leadership. “Text the CEO” is now
in use at every hospital, outpatient facility, and urgent care across the Banner Health network
(200+ sites in total.)
From the Industry
Luma Health’s strongest point is that they don’t want us to fit into their mold.
They want to fit into our mold. Finding a vendor like that is a game changer."
COO
January 2023
Luma Health has definitely gone the extra mile for us
in terms of solving our business needs, improving the product, developing new workflows, and assisting us during high-priority initiatives. They keep all promises and do a great job of executing.”
Manager
October 2022
Luma Health is on top of things.
They are very willing to work openly with us and create solutions for problems that are probably niche. Over the last year, Luma Health has done nothing but improve. The product is meeting needs that we didn't even know we had.”
Analyst/Coordinator
October 2023
One of the benefits that we have with Luma Health
is that it is integrated with our EHR. Luma Health’s workflow integration was a big selling point for us.”
VP/Executive, April 2023
I would recommend Luma Health to virtually anyone without hesitation.
That is mainly because Luma Health adapts to our needs. Luma Health isn't a one-size-fits-all solution. Colleagues who I have spoken with across the board have given me the same recommendations.”
Analyst/Coordinator, October 2023
Luma Health’s strongest point is that they don’t want us to fit into their mold.
They want to fit into our mold. Finding a vendor like that is a game changer."
COO
January 2023
Luma Health has definitely gone the extra mile for us
in terms of solving our business needs, improving the product, developing new workflows, and assisting us during high-priority initiatives. They keep all promises and do a great job of executing.”
Manager
October 2022
Luma Health is on top of things.
They are very willing to work openly with us and create solutions for problems that are probably niche. Over the last year, Luma Health has done nothing but improve. The product is meeting needs that we didn't even know we had.”
Analyst/Coordinator
October 2023
One of the benefits that we have with Luma Health
is that it is integrated with our EHR. Luma Health’s workflow integration was a big selling point for us.”
VP/Executive, April 2023
I would recommend Luma Health to virtually anyone without hesitation.
That is mainly because Luma Health adapts to our needs. Luma Health isn't a one-size-fits-all solution. Colleagues who I have spoken with across the board have given me the same recommendations.”
Analyst/Coordinator, October 2023
What sets Luma apart
Explore what’s possible with the Patient Success Platform™
Frequently asked questions
Novel Workflows are customizable automations designed to address your specific healthcare needs. Unlike one-size-fits-all workflows, you can tailor Luma's workflows to match your exact operational requirements and patient engagement goals.
It's easy. Anyone can create custom workflows in minutes with our drag-and-drop Workflow Builder. No technical background is required. Plus, we provide templates to get you started.
Depending on your evolving needs, you can easily tweak, edit, or completely rebuild workflows at any time. It's designed to adapt and grow with you.
Not necessarily. The platform is user-friendly, and most customers can create and modify workflows without IT support. However, our team is always available to help if you need it.
From implementation to optimization, Luma's support team can guide you through the whole process. Our professional services team can assist with more complex setups and added support if needed.