Navigator
Conversational AI for inbound & outbound voice
Recovers no-shows, handles after-hours, and routes the rest. Speaks the patient's language. Self-service 24/7.
95%
after-hours calls automated
The orchestration harness for agents, staff, and patient outcomes — for health systems.
Patients scheduled. Faxes processed. Prep done.
Luma runs the work between your patients, providers, and EHR. Scheduling, referrals, intake, and faxes, completed without adding staff.
- Runs inside leading EHRs
- Trusted by 1,000+ healthcare organizations
- Handles after-hours calls, faxes, and rebookings without staff
61 days
reduction in time
to care on average
to care on average
2–3 hrs
saved on manual
calls daily
calls daily
47%
increase in
revenue on average
revenue on average
"The staff time savings are significant, and our patients are getting quick answers and a better consumer experience."
Get a demo
See Luma in action.
Tailored to your EHR and your workflows. We listen first, then walk you through the work Luma will own for you.
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HITRUST
SOC 2 Type 2
ISO 27001
TX-RAMP L2
Trusted by 1,000+ healthcare organizations
How it works
One signal in.
Outcome out.
Watch one inbound signal become a finished workflow across your fax line, your phones, and your scheduling triggers.
Inbound
Operational AI · Luma
Orchestrating
Outcome
Written to EHR · just now
The Platform
Not one task. A coordinated system.
Luma covers the four highest-leverage workflows in patient access, coordinated through one system, written back to your EHR in real time.
Fax Transform
Available only in Epic
AI parses inbound faxes into EHR-native actions
Turns a referral into an order. The result becomes a closed care gap. No printing, no manual queue, no folder of PDFs.
15×
more faxes processed per FTE
Patient Pipeline
Surfaces availability, balances capacity, fills slots
Updates paid search ads in real time. Books from search-to-schedule without a human in the loop.
61 days
faster average time-to-care
Provider-Initiated Cancellations
Bulk personalized rebooking when a provider is out
Identifies affected patients, matches them to alternates, sends personalized outreach, and writes everything back.
74 / 80
patients rebooked, in 14 hours
"Navigator took manual work off our plates. Our staff used to spend 2-3 hours every day just listening to voicemails. Now Luma handles the call, books the slot, and writes it back to Epic before anyone sits down with coffee."
Michelle Winfield-Hanrahan, BSN, MHA, MSN
Chief Clinical Access Officer and Assistant Vice Chancellor of Access, UAMS
1,000+
healthcare organizations on Luma
47%+
top-line revenue growth
960+
FTEs worth of repetitive work automated in 2025
650+
after-hours calls handled per location, weekly
Get Started
Stop buying automation.
Buy outcomes.
See how Luma owns the work end-to-end inside your EHR. We tailor the walkthrough to your access challenges, your workflows, and your team.
Get a demo
Will respond same business day
No procurement-style call. We listen first.
Your real EHR, your real workflows, walked through.
Customer logos, the problem, the work, the outcome.