IMPLEMENTATION & SUPPORT

Let’s build something great together.

Healthcare is hard. That’s why we’re your partner – not just another vendor. Your dedicated Luma implementation, support, solution design, and training partners help you get speed to impact, and then grow from there.

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 “

From the beginning, we realized that Luma is a long-term partner for us.

Not just for our immediate needs, but for where we hope to go in the future.

 

Shawn Ferger

Clinical Business Development & Operations

 

Dent Neurologic 2 (4)

 “

Luma Health has provided all the technology that we have asked for.

And the relationship gets better and better. Luma Health is a key strategic partner with us.

 

VP/Other Executive

December 2023

 

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PARTNERING WITH YOU

Experienced, personalized support at every step

From day 1 to day 1,000, your Luma team works alongside you to realize your goals. We bring
deep experience with organizations like yours, in-depth knowledge of your EHR and integration
needs, and data-driven insights for getting the most out of your workflows.

 

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Implementation

Your Luma implementation team are technical and operational experts. They’ll guide workflow co-design, informed recommendations, and project milestones to go live quickly and successfully.

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Support

Your Customer Success Manager is your advocate and point of contact for the long term. You’ll see check-ins on ROI, of course, but also recommendations to level up, opportunities to share your successes, and even on-site working sessions with Luma’s leadership team.

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Training

Luma’s training team empowers your users with guided online training, monthly live Q&As, a robust knowledge base, and much more.

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Partnership

When you partner with Luma, we listen, dream big, and execute. We’re here for the ideas and use cases you might not have encountered yet – and our executive team works with yours to realize your goals.

“
We quickly were very comfortable with Luma. We knew that from the top down, everybody was involved in our project, everybody knew us, everybody wanted to help us.”
Vern Lougheed Director of IT
Northfield Hospital & Clinics Read the case study >
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LUMA BEDROCK™

 

A roadmap for success

Luma Bedrock™ is a set of data-driven insights on how 650+ healthcare organizations have achieved success with Luma – all packed into a roadmap that guides implementations based on your EHR and Luma products.

There’s no guesswork here. You’ll see exactly what resources, which stakeholders, and what timelines are involved and track goals regularly with your Luma team.

Learn more >

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Beyond out-of-the-box

Luma is made to be customized to your brand, patients, and workflows. But our platform – and our people – especially shine when co-designing for your unique challenges and initiatives. 

Ready to do something novel? Let’s talk!

Learn more about novel workflows >

From the industry

“

Luma Health is really responsive and supportive.

We just don't get that from all the vendors. Luma Health is on things right away.”

Director

February 2024

klas-color-logo 1
“

One differentiating factor with Luma is their leadership team is available to meet, and there isn't just a person in a corner office who I never see or hear from.

We have our in-person, regular business reviews; the vendor is there listening to our feedback. Luma Health is one of the most positively reactive vendors that I have dealt with.”

Director

August 2024

klas-color-logo 1
“

Luma Health’s tech person is awesome.

We have an account manager [and] can get a real IT person who knows our practice. So they have been an advocate for us too, and that has made a huge difference.”

VP/Other Executive

July 2024

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“

When we implemented Luma Health's system, there was one point person, and they were very good.

They were good at meeting with all of us regularly, going back and solving anything that came up, and answering questions that we had. It was just very good to have that person.”

VP/Executive, April 2023

From KLAS Research

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“

During implementations, Luma Health assigns organizations a customer service manager and an implementation manager who is an expert with the particular solution that is being implemented.

Due to that, we were able to have regular calls with someone who was certified in that area.”

Analyst/Coordinator, October 2023

From KLAS Research

klas-color-logo 1
“

Luma Health is really responsive and supportive.

We just don't get that from all the vendors. Luma Health is on things right away.”

Director

February 2024

klas-color-logo 1
“

One differentiating factor with Luma is their leadership team is available to meet, and there isn't just a person in a corner office who I never see or hear from.

We have our in-person, regular business reviews; the vendor is there listening to our feedback. Luma Health is one of the most positively reactive vendors that I have dealt with.”

Director

August 2024

klas-color-logo 1
“

Luma Health’s tech person is awesome.

We have an account manager [and] can get a real IT person who knows our practice. So they have been an advocate for us too, and that has made a huge difference.”

VP/Other Executive

July 2024

klas-color-logo 1-1
“

When we implemented Luma Health's system, there was one point person, and they were very good.

They were good at meeting with all of us regularly, going back and solving anything that came up, and answering questions that we had. It was just very good to have that person.”

VP/Executive, April 2023

From KLAS Research

klas-color-logo 1
“

During implementations, Luma Health assigns organizations a customer service manager and an implementation manager who is an expert with the particular solution that is being implemented.

Due to that, we were able to have regular calls with someone who was certified in that area.”

Analyst/Coordinator, October 2023

From KLAS Research

klas-color-logo 1

What sets Luma apart

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Install quickly and easily, at any point in your EHR lifecycle
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Configurable to support your most complex workflows
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Scale up, from wherever you start

Explore what’s possible with the Patient Success Platform™

Try it out Get a demo

Frequently asked questions

How long does it take to implement the patient success platform?

Every implementation is a bit different, but we focus on speed and efficiency. Most organizations are up and running within weeks, not months. We will work with your specific timeline to make sure everything goes smoothly.

How do you ensure a smooth transition from our current vendor?

Switching platforms can feel daunting, but our team makes it simple. From detailed project plans to hands-on assistance, we’ll help you transition without disrupting patient care or staff workflows.

Will our team get training on how to use the platform?

Yes. Our training isn’t just a one-time event. We offer guided online sessions, live Q&As, and a robust knowledge base. We’ll make sure your team feels confident with the system.

What kind of support can we expect after implementation?

Your dedicated Customer Success Manager will be available to you for regular check-ins, ROI insights, or help with new ideas.

Can we get help with advanced use cases or unique challenges?

Luma collaborates with your team to create solutions for all types of unique challenges, whether it’s new workflows, integrations, or out-of-the-box ideas.

What happens if we have technical issues?

Luma will never leave you in the dark. Our support team is quick to respond, and you will have a dedicated point of contact who knows the ins and outs of your setup.

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